Head of customer service Jobs in Erlangen

Questa posizione è in Siemens

Il processo di selezione sarà interamente gestito Siemens.

Questa opportunità è disponibile in Barcelona - Spain, Erlangen - Germany, Saint-Genis-Pouilly - France, Turin - Italy.

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Head of Facilities Engineering & Project Management (f/m/d) Job ID 499542 Posted since 19-Mar-2026 Organization Siemens Healthineers Field of work Project Management Company Advanced Accelerator Applications Molecular Imaging France SAS Experience level Experienced Professional Job type Full-time Work mode Office/Site only Employment type Permanent Location(s)

• Barcelona - Barcelona - Spain
• Erlangen - - Germany
• Saint-Genis-Pouilly - Auvergne-Rhône-Alpes - France
• Turin - Torino - Italy

At Siemens Healthineers (SHS) Radiopharma, we are committed to driving sustainable progress through cutting-edge technology. We empower our customers by bridging the physical and digital worlds—enhancing the way we live, work, and move, today and for future generations. We believe that business success begins with our people. That’s why we prioritize a culture where individuals thrive. Our diverse team is ready to support, inspire, and challenge you to grow in new and meaningful ways. Together, there are limitless possibilities of where our shared journey may lead. As the global leader in the supply of positron emission tomography (PET) radiopharmaceuticals, SHS Radiopharma pioneered the commercial PET radiopharmacy model over 30 years ago—and continues to shape the future of molecular imaging. Join us as a Head of Facilities Engineering & Project Management and help us shape the future of precision theranostics while advancing patient care. The Head of Facilities Engineering & Project Management defines engineering standards and leads capital projects across SHS Radiopharma International sites. The role oversees the design, implementation, and governance of infrastructure systems (Civil & Architectural, Electrical, Safety, Utilities, Controls & Instrumentation, HVAC). It drives major investments and new technologies. It also supports long‑term strategic initiatives, ensuring capacity readiness, regulatory compliance, automation alignment, and operational excellence in close partnership with Quality, Business Development, Technical Operations, and global stakeholders. This role can be based in Barcelona (Spain), Ivrea (Italy), Saint‑Genis‑Pouilly (France), or Erlangen (Germany). Your role: Engineering & Technical Leadership

• Define and maintain engineering standards for SHS Radiopharma International facilities across all core disciplines (Civil, Architectural, Electrical, Safety, Utilities, Controls/Instrumentation, HVAC).
• Develop and implement asset strategies ensuring proper lifecycle management.
• Support the design and integration of new technologies across all facilities.
• Lead the implementation of harmonized automation strategies, including Environmental Monitoring Systems (EMS) and Building Management Systems (BMS).
• Support the deployment of tools and automation solutions aligned with the SHS network architecture.
• Ensure full compliance with regulatory and quality requirements (GMP, Annex 1, etc.) and support quality escalations and corrective actions.

Project & Investment Management

• Lead the portfolio of major capital investment projects and new technology implementations from concept to execution.
• Support CAPEX planning and financial control, including multi‑year roadmaps, annual forecasting, budget tracking, and variance analysis, ensuring alignment with site priorities, country strategies, and the overall SHS Radiopharma investment strategy.
• Drive strategic investment programs such as blueprint deployment, Annex 1 compliance, and new technology rollouts, ensuring long‑term asset sustainability, regulatory compliance, and operational readiness across the network.
• Oversee project governance through the PMD process, ensuring proper scoping, initiation, and stakeholder alignment.
• Take full accountability for project delivery, ensuring projects are completed on time, within scope, budget, and required quality standards.
• Participate in Project Status Review (PSR) meetings and implement corrective or preventive actions as needed.
• Provide leadership with reporting on execution risks and opportunities.

Team Leadership & Resource Management

• Lead and manage a team of Project Managers, including daily supervision, performance management, coaching, and career development.
• Ensure optimal allocation and use of internal and external resources.
• Supervise contractor engagement and approve external purchase orders.
• Ensure continuous technical training and capability development within the team.
• Promote knowledge transfer and best‑practice sharing across projects within the EU PMO structure.

Stakeholder & Cross‑Functional Collaboration

• Partner closely with Quality, Business, and Operations teams to ensure facility capacity and readiness.
• Ensure projects are executed in line with project management methodology, with appropriate SME involvement.
• Drive effective stakeholder management and maintain strong cross‑functional communication.

This role requires occasional travel across Europe, approximately one week per month. Your expertise:

• 5–10 years of experience managing mid‑scale, complex capital projects in a radiopharmaceutical or highly regulated GMP environment.
• Proven ability to deliver cross‑functional projects on time and within budget.
• PMP or PM@Siemens certification required.
• Strong background in project financial management, including cost control, margin analysis, risk management, and change‑order oversight.
• Demonstrated leadership experience managing diverse teams and external contractors.
• Solid understanding of automation systems (EMS, BMS) and regulated facility environments.
• Fluent in English; additional languages are an asset.
• Strong analytical, communication, and stakeholder‑management skills.
• Ability to operate effectively in dynamic, entrepreneurial, and fast‑paced environments.

This Position May Suit You If You:

• Are a strategic thinker with strong execution capabilities.
• Thrive in complex, regulated environments.
• Enjoy leading teams and developing talent.
• Have a continuous‑improvement mindset and actively drive operational excellence.
• Are motivated to contribute to the growth and transformation of the Healthineers Radiopharma network.

Who we are: We are a team of more than 74,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at [Jobs at Siemens Healthineers AG](https://jobs.siemens.com/en_US/externaljobs/JobDetail/499542) As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please [create a profile](https://jobs.siemens.com/en_US/externaljobs/JobDetail/499542) within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. To all recruitment agencies: Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

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