Head of customer service Jobs in Hünfeld

For our "Digitization" division we are looking for a

Head of department (m / f / d) Efa and digitization products

The position can be based at our office in Darmstadt, Gießen, Kassel or Fulda. This position is a full-time position, which is in principle divisible.

The ekom21

ekom21 is a renowned technology company in the field of complete IT solutions for the public sector. As the largest BSI-certified IT service provider in Hesse, with a comprehensive product and service portfolio, we support over 500 customers with 29,000 users. Our more than 720 employees at our locations in Giessen, Kassel and Darmstadt generated a turnover of 300 million euros in 2022. The ekom21 solution portfolio ranges from hardware and software solutions to customized consulting services.

Your tasks and responsibilities

• Management and leadership of the department
• Ensuring a high quality of service for customers
• Managing and ensuring the specialist department functions
• Responsibility for documenting and maintaining customer contacts in the customer information system
• Planning and control of key financial data / business management responsibility for the department
• Constructive cooperation with product and process manufacturers, local authorities and state authorities as well as internal areas of ekom21
• Collaboration and / or management of specialist working groups and projects
• Strategic development of new digitization products

The level of payment is based on a salary up to EG 13 TVöD (VKA) and will be subject to a final individual assessment and personal qualifications.

Your application

ekom21 - KGRZ Hessen guarantees professional equality for all genders. Severely disabled people will be given priority if equally qualified. ekom21 - KGRZ Hessen aims to increase the proportion of women and supports the compatibility of work and family life.

We kindly ask you to submit your application with complete documents, quoting the reference number 2503-64, via our careers page by 23.02.2025 and to refrain from sending applications by post or e-mail.

Working at ekom21

As a family-friendly company, people are at the heart of everything we do. ekom21 actively supports the compatibility of work and family life by offering flexible working hours and part-time models within the scope of the company's possibilities. We also attach great importance to our comprehensive company health and further training management.

What you bring with you

What we offer you

Your contact person

If you have any questions about the organizational process, please contact

Ms. Nicole Brendicke

ekom21 - KGRZ Hesse

Corporation under public law

Robert-Bosch-Straße 13

64293 Darmstadt

[email protected]

We would like to point out that applications that we do not receive via the B-ITE applicant portal, but which are sent to us by post or e-mail, will be stored and processed by us electronically. If you do not agree to this, it is necessary to object to this storage by means of a personally signed declaration. Declarations sent to us by e-mail in this regard do not fulfill the criterion of a legally binding declaration of intent. The stored data will be deleted 90 days after the rejection.

ekom21 - KGRZ Hessen is certified according to ISO 27001 on the basis of basic IT protection by the Federal Office for Information Security

2018 by ekom21 - KGRZ Hessen, Corporation under public law, Marketing / V2 Giessen, Central Hesse. All rights reserved.