Head of customer service Jobs in Potsdam

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the role and team

The Global Monetisation team is responsible for maximising long-term value creation for the company across buyers, sellers and partners. As Head of Global Monetisation – EU Markets, you will work on some of the largest and most complex elements of eBay’s strategy, driving financial performance and defining the relationships eBay has with its customers and partners representing the firm’s largest source of competitive advantage. You will be responsible for continuously optimising eBay’s commercial strategy including all the revenue drivers and promotion plan, at the same time bringing transformation and innovation to create future revenue streams for our long-term success.

The candidate in this role will report into Director of Monetization – UK and EU markets, and the team sits within Global Revenue and Buyer Engagement organization. The successful candidate will need to operate cross-functionally in the day-to-day workings of our international business while at the global level it will be important to collaborate effectively with the other major country leads in primarily USA and UK to develop global revenue initiatives, pricing strategies and to build out pricing capabilities & infrastructure.

What you will accomplish

You will work across the full range of Monetisation activities, including core pricing, promotions, special pricing and additional revenue streams :

• Craft and implement pricing strategies that cater to diverse customer segments and product categories.
• Drive revenue growth and meet financial objectives through effective pricing and revenue management.
• Develop promotional strategies that support pricing policies and contribute to long-term revenue growth.
• Communicate policy changes to sellers, ensuring seamless integration with other seller-focused initiatives.
• Work on regional and global projects, encouraging collaboration to enhance organizational tools and infrastructure.
• Build strong connections with B2C and C2C seller teams in the EU and globally to ensure cohesive monetization efforts.

What you will bring

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