Head of customer service Jobs in Schiffdorf

City : Bremerhaven

Specialist

• Development of International Educational Offers in the Field of Hydrogen

Who we are …

Our primary focuses at Fraunhofer IWES are on wind energy and hydrogen technologies. Our institute is home to more than 300 scientists and employees as well as over 100 students from over 30 countries pursuing careers in applied research and development at nine sites. We secure investments in technological developments through validation, shorten innovation cycles, accelerate certification procedures, and increase planning accuracy by means of innovative measurement methods.

This team is looking for you …

You will be part of the group »Knowledge Transfer and University Cooperations« at our site in Bremerhaven. Among other things, the aim of the group is to develop advanced training offers incorporating our current research knowledge for a variety of target groups for the fields of wind energy and hydrogen. We do so in close cooperation with our specialist departments and external partners from science and industry. At present, the team consists of three research associates and several students. We support each other irrespective of our projects and backgrounds. A culture of open exchange and cooperation, even beyond team boundaries and sites, are particularly important to us.

What you will do

These duties await you …

You will particularly be involved in the project »HySecunda«, in which we are collaborating with other project partners to develop solutions with high price reduction potential for the international market ramp-up of green hydrogen and its derivatives in South Africa and the neighboring countries. Based on the results of the target market and demand analyses for the necessary knowledge development for the production of green hydrogen in these countries, you will develop training and continuing professional development (CPD) formats in cooperation with the project management and other project partners.

A diverse working day is guaranteed!

You will integrate the developed knowledge transfer methods into pilot projects in order to evaluate and subsequently revise the concepts. You will ensure that all development results are documented at all times and coordinate the complete work processes in cooperation with the management. In addition, you will also take on organizational duties such as the communication and coordination with the general project management. Furthermore, you will compile reports and contribute to publications.

What you bring to the table

What is your specialist background?

You have completed your diploma or master’s degree in the field of Natural Sciences or Engineering. You may also have an academic degree in Education Management or an equivalent field. Have you already been able to put your project management skills to the test? Do you also have experience in (technology-based) teaching and learning methods? Great!

Your profile is complemented by …

Perhaps, you have already come into contact with the fields of hydrogen and / or wind energy. Are you looking forward to occasional business trips to Africa? Fluent English skills – both written and spoken – are essential for communication with the stakeholders in the region and the development of training programs.

What you can expect

How would you like to develop?

We support you on your professional journey. Whether personally, professionally, or methodically, we find the right qualification measures for you. Do you want to immerse yourself in additional fields and work independently to drive new topics forward? With us, you get to shape your range of duties actively!

What we can offer you …

Our flextime and core time system allows you to plan your working day flexibly. In addition, you also have the option to work remotely. Not sure who can look after your children in an emergency? We help by offering emergency childcare. Interested in employee discounts for events, clothes, vacations, etc.? With us, you can select from a varied range of offers and easily take advantage of them for yourself via an app.

We set store by diversity and equality!

Our open institute culture as well as mutual tolerance and respect ensure that every person feels comfortable with us from the start. We achieve this, for example, through our onboarding program for new employees as well as by raising awareness of and providing training on diversity and equal opportunity issues. We firmly believe that diversity is key to our success. Join us and experience this for yourself!

We value and promote the diversity of our employees' skills and therefore welcome all applications - regardless of age, gender, nationality, ethnic and social origin, religion, ideology, disability, sexual orientation and identity. Severely disabled persons are given preference in the event of equal suitability.

The position is limited to 2 years. The weekly working time is 39 hours. This position is also available on a part-time basis, preferably close to full-time. Appointment, remuneration and social security benefits based on the public-sector collective wage agreement (TVöD). Additionally Fraunhofer may grant performance-based variable remuneration components.

With its focus on developing key technologies that are vital for the future and enabling the commercial utilization of this work by business and industry, Fraunhofer plays a central role in the innovation process. As a pioneer and catalyst for groundbreaking developments and scientific excellence, Fraunhofer helps shape society now and in the future.

Interested? Apply online now. We look forward to getting to know you!

Only online applications via the portal can be considered.

Please note that we observe the provisions of the valid General Data Protection Regulation when processing applications.

Requisition Number : 69415 Application Deadline : 11 / 13 / 2023