Head of customer service Jobs in Veitshöchheim

What is Glow25

Hey there! Were Glow25 a dynamic fastgrowing Beauty & Well Aging company from Berlin. Our mission is to create glow moments and empower our customers to unlock their full beauty and potential.

We might be a little biased but we genuinely believe working with us is a lot of fun. Were a remotefirst team (currently spread across Germany) and despite the physical distance we prioritize building strong connections with each other while making sure to enjoy our work.

Now this is where you come in! Were continuing to grow rapidly and are on the lookout for empathetic smart resilient and valuesdriven colleagues to join us. We have big plans and we want you to bring your best self your knowledge and your unique personality to help us achieve them!

These are our current challenges and future goals :

We are looking for a strategically minded and execution focused Head of Tech to lead our Web Platform Team. Our Website serves an average of 1.5 million visitors monthly across DACH BENELUX and FR with plans for further international expansion.

In this key role youll shape the technical vision and strategy for our Web shop aligning it with business goals to deliver a seamless and engaging customer experience. Youll prioritize initiatives that address platform scalability performance optimization and feature innovation while ensuring the team stays focused effective and maintains clear open communication with stakeholders.

The ideal candidate will excel at balancing strategic planning with technical expertise creating a robust technical roadmap that supports both short term needs and long term growth. Additionally the role involves optimizing team performance driving process improvements and ensuring the Website consistently delivers exceptional user experiences.

This is where we need your support :

The Head of Tech will primarily be responsible for strategic alignment stakeholder management process optimization and ensuring transparency across the organization. They will create and manage the overall technical strategy set priorities and focus on how the teams work supports larger business ambitions.

• Technical Vision and Strategy : Develop and articulate a cohesive vision for the Web platform that aligns with business objectives and enhances customer engagement.
• Narrative Crafting : Develop a cohesive narrative around the teams work direction and value ensuring all stakeholders understand the impact of technical initiatives on the business.
• Prioritization and Roadmapping : Set clear achievable priorities for the team and create robust technical roadmaps that encompass both technical initiatives and improvements to customer experience.
• Stakeholder Management : Manage internal stakeholders through transparent communication ensuring a shared understanding of priorities progress and outcomes.
• Foster Collaboration : Address collaboration challenges within the team and across departments creating clear processes to improve efficiency and teamwork.
• Team Management : Organize and staff the team effectively to balance workload limit work in progress and ensure a focus on high impact initiatives.

You have the following experience :

Front End & Back End Technologies

Thats something you can look forward to :

Yay! Youve made it this far!

If youre still reading theres a good chance that were a match.

But theres one more thing we want to say : Dont hesitate! Especially if youre a woman or from an underrepresented group. Even if you dont check every box we want to encourage you to apply anyway. We believe that a diverse range of perspectives and experiences makes a team stronger and the stronger our team is the better we can fulfill our mission of helping people bring more energy into their daily lives.

Key Skills

Marketing & Promotions,Attorney At Law,Jni,Airlines,Art

Employment Type : Full Time

Vacancy : 1