Head of hr Jobs in Preetz
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Head of hr • preetz
Head of Technical Support
TechBiz Global GmbHKiel, SH, DE
Head of IT Support (m / w / d)
Seehoff GmbHKiel, Schleswig-Holstein, DE
Head of Labour Relations (m / w / d)
IU Internationale HochschuleKiel, DE- Gesponsert
Werkstudent HR (m / w / d)
Andreas Paulsen GmbHKiel, Germany
Senior Accountant (m / f / d)
EIT RawMaterialsKiel, Schleswig-Holstein, .DE- Gesponsert
Bachelor of Arts, Betriebswirtschaftslehre, Schwerpunkt : Logistikmanagement
Bartels-Langness Handelsgesellschaft mbH & Co. KGKiel
Head of Marketing LAB & CCS (m / w / d)
Straumann GroupSchleswig-Holstein
Head of Marine (m / w / d)
Orcan Energy AGKiel, Schleswig-Holstein, Germany
Head of Systems (w / m / d)
ThalesKiel- Gesponsert
Head of Requirements & Verification Management (m / w / d)
thyssenkrupp Marine Systems GmbHKiel
Head of Performance Marketing (m / w / d)
dieseo GmbHKiel, DE
Werkstudent : in HR
TNG Stadtnetz GmbHKiel, Schleswig-Holstein, Deutschland- Gesponsert
HR-Referent (m / w / d)
REWEKiel, Germany- Gesponsert
Senior Director - Human Resources Business Partner (m / w / d)
KVP Pharma + Veterinär Produkte GmbHKiel, Deutschland- Gesponsert
Head of Market Applications (m / w / d)
Soluvia IT-Services GmbHMain, Kiel- Gesponsert
HR Manager (m / w / d)
Ebert Erneuerbare Energien Wind GmbH & Co. KGKiel, Germany
Abteilungsleitung Personalmanagement / Head of HR (m / w / d)
SHK BERGMANN & FRANZ GmbH.Kiel
Job Head of System Engineering Tracked Vehicles (m / w / d)
Rheinmetall Landsysteme GmbHKiel- Gesponsert
Bachelor of Arts (inkl. Bankkauffrau : mann)
Förde SparkasseKielHead of Technical Support
TechBiz Global GmbHKiel, SH, DEAt TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Head of Technical Support to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
This role is central to delivering a seamless and high-quality customer experience across all touchpoints. You will manage global support teams, drive operational excellence, and implement a strategic vision for scalable, data-driven, and customer-obsessed support services—including a robust self-service infrastructure.
Key Responsibilities :
Strategic Leadership : Develop and execute a global support strategy aligned with business goals.
Global Technical Support Delivery : Ensure a consistent and high-quality customer support experience across all regions.
Team Leadership : Build, lead, and inspire high-performing global technical support teams with a culture of excellence and customer obsession.
Customer Experience : Drive customer satisfaction, retention, and loyalty through world-class technical support.
Operational Excellence : Oversee day-to-day operations, ensuring compliance with SLAs, KPIs, and support quality standards.
Process Improvement : Continuously optimize workflows and support processes using tools like Zendesk , Jira , Klaus , and Workforce Management platforms.
Data-Driven Decision Making : Leverage support data and analytics to measure performance, identify trends, and guide operational improvements.
Technology Adoption : Utilize cutting-edge tools and systems to enhance support efficiency and customer experience.
Self-Service Strategy : Design and implement an effective Level 1 self-serve solution using the knowledge base and chatbot system; analyze usage data to optimize content.
Cross-Functional Collaboration : Partner with Product, Engineering, and other departments to address customer needs and improve the product experience.
Performance Management : Define and monitor KPIs to evaluate team and individual performance and support continuous development.
What We Offer :
Competitive compensation and benefits package
Leadership role in a global, forward-thinking company
Collaborative and innovative work environment
Opportunities for growth and professional development
Proven leadership experience in a global technical support or technical operations role.
Strong knowledge of support methodologies, customer service principles, and operational best practices.
Experience with help desk and CRM systems, especially Zendesk .
Solid technical background with understanding of relevant systems and platforms.
Excellent communication, interpersonal, and decision-making skills.
Strong analytical skills with a data-driven mindset.
Passion for delivering exceptional customer support.
Fluency in English ; fluency in additional languages is a plus.