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Head of strategy Jobs in Homberg (Ohm)

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Head of strategy • homberg ohm

Zuletzt aktualisiert: vor 2 Tagen
Customer Success Manager

Customer Success Manager

GTT Communications, Inc.DE Frankfurt, Neu, Isenburg
Vollzeit
Hybrid -Dusseldorf, Frankfurt, Munich, Geneva or Zurich.GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and mac...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
Strategy Director (m / w / d)

Strategy Director (m / w / d)

CareerTeamHessen
Zusammen mit einer Media Agentur aus Hessen suchen wir eine : n Strategy Director (m / w / d).Es handelt sich um eine Fullservice-Agentur, die alle Bereiche der modernen Kommunikation abdeckt und integri...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Legal Counsel – Investment Bank

Legal Counsel – Investment Bank

Taylor RootHessen
Unbefristet
For our client, a renown global investments company, we are currently recruiting a Legal Counsel to join the Legal department at their German HQ in Frankfurt am Main. The core business of the client...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
German Sales Account Manager in Barcelona (Hybrid - Relocation Package)

German Sales Account Manager in Barcelona (Hybrid - Relocation Package)

Cross Border TalentsHesse, Germany
Quick Apply
Advance Your Career as a German Sales Account Manager!.Are you a results-driven professional with a passion for digital marketing and sales? Do you thrive in client-focused roles where strategy and...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
Business Analyst für Erneuerbare Energien Projekte (w / m / d) - Vollzeit

Business Analyst für Erneuerbare Energien Projekte (w / m / d) - Vollzeit

BullfinchGermany, Hessen, DE
Als Business Analyst in unserem Asset Operations Team kannst Du dazu beitragen, allen Menschen Zugang zu sauberer, bezahlbarer und lokal erzeugter Energie zu ermöglichen. Asset Operations kümmert si...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
Head of Finance (w / m / d)

Head of Finance (w / m / d)

Schollmeyer&SteidlHessen
Hier bietet sich Ihnen die Chance die Leitung des Finance Bereichs bei einer der deutschen Top Kanzleien zu übernehmen.In dieser Rolle haben Sie die standortübergreifende Verantwortung für das Cont...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Global Head of Controlling (f / m(d)

Global Head of Controlling (f / m(d)

NextPharmaHessen, DE
Vollzeit
Global Head of Controlling (f / m(d).We are one of the leading European contract manufacturers in the pharmaceutical, biotech and healthcare sectors, with some 2,500 employees in Germany, France, Fin...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Consultant (gn)

Consultant (gn)

ManpowerGroup DeutschlandHessen
Berufliche Weiterentwicklungen durch Schulungen, Workshops und individuelle Coachings.Weiterentwicklungsmöglichkeiten : Regelmäßige Mitarbeitergespräche zur fachlichen und persönlichen Weiterentwick...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Regional Business Manager (gn) Biosimilar

Regional Business Manager (gn) Biosimilar

Inizio Engage XDThüringen und Teile von Hessen
Als global führendes Unternehmen arbeiten wir in den Bereichen Beratung, Healthcare Communications, kommerzielle Dienste, Patientenlösungen und Medical Affairs eng mit unseren Kunden zusammen.Mitar...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Field Service Technician (m,f,d)

Field Service Technician (m,f,d)

Ingersoll RandKirchhain, DE
As Emco Wheaton GmbH we are part of Ingersoll Rand.Using a unique combination of pedigree, engineering expertise, and innovation, Emco Wheaton delivers market leading loading systems for oil & gas,...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Project Manager

Project Manager

AvaniaHesse, DE
Vollzeit
Avania are hiring - Project Manager.As the Project Manager, you will have the opportunity to provide leadership through planning, organizing and overseeing all clinical trial activities and deliver...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
BlackBerry QNX Principal Technical Project Manager (Automotive & GEM)

BlackBerry QNX Principal Technical Project Manager (Automotive & GEM)

QNX Software SystemsHesse, Germany
Vollzeit
BlackBerry® QNX® is a trusted supplier of safe and secure operating systems, hypervisors, frameworks and development tools, and provides expert support and services for building the world’s most cr...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Director Legal Compliance EMEA

Director Legal Compliance EMEA

CarrierHesse, Germany
Viessmann Werke Allendorf GmbH, Viessmannstraße 1, 35107 Allendorf (Eder), Germany.Director Legal Compliance EMEA.Rueil-Malmaison, France or Allendorf, Germany. Carrier is the leading global provide...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Sales Manager

Sales Manager

theHRchapterHessen, Hessen, .DE
Quick Apply
Your Strategic Partner for HR, Payroll & Headhunting Solutions.We are looking for a motivated and results-oriented professional to join our team as a. In this role, you will play a key part in drivi...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Sr Spec, Sales (CC)

Sr Spec, Sales (CC)

Edwards LifesciencesGermany, Hessen, Remote
Homeoffice
Vollzeit
Manages the relationship with a defined list of large Edwards customers, looking to grow Edwards' share of wallet.Identifies, develops and closes new sales opportunities within portfolio of own bus...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Head of Group IT / IT-Leitung Holding (m / w / x) – Digitalisierung, Transformation

Head of Group IT / IT-Leitung Holding (m / w / x) – Digitalisierung, Transformation

ISG Personalmanagement GmbHHessen, DE
Head of Group IT / IT-Leitung Holding (m / w / d).Digitalisierung, Transformation.Unser Kunde ist eine international aufgestellte Unternehmensgruppe mit hoher Innovationskraft, ausgezeichneter Reputati...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
Head of Marketing LAB & CCS (m / w / d)

Head of Marketing LAB & CCS (m / w / d)

Straumann GroupHesse
Die Straumann Group ist ein global führender Anbieter im Bereich der ästhetischen Zahnmedizin.Wir vereinen Erfahrung, wissenschaftliche Evidenz und Innovation mit Leidenschaft und bekennen uns zu k...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Named Account Executive - Insurance

Named Account Executive - Insurance

DatabricksHesse, Germany
This is a remote role and can be based anywhere in Germany • •.Databricks operates at the leading edge of the Unified Data Analytics and AI space. Our customers turn to us to lead the accelerated inno...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Team Leader Transport Management (m / w / d) (m / w / d)

Team Leader Transport Management (m / w / d) (m / w / d)

HaysHessen
Team Leader Transport Management.Anstellung bei der Hays Professional Solutions GmbH Hessen Startdatum : sofort Referenznummer : 773555 / 1. Diesen Job teilen oder drucken.Du planst, steuerst und kontro...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Commercial Assistant (m / f / d) International role for bilinguals | Frankfurt and France

Commercial Assistant (m / f / d) International role for bilinguals | Frankfurt and France

ISG International Service GroupHesse
Commercial Assistant (m / f / d) International role for bilinguals | Frankfurt and FranceAPPLYHomeofficeInternational projectsModern Officefriendly climateInteresting Job Our client is a very successfu...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Manager

Customer Success Manager

GTT Communications, Inc.DE Frankfurt, Neu, Isenburg
Vor 20 Tagen
Anstellungsart
  • Vollzeit
Stellenbeschreibung

Position Title : Customer Success Manager

Location : Hybrid -Dusseldorf, Frankfurt, Munich, Geneva or Zurich

Language Skills (Essential) : German and English

About GTT :

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications — anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges.

Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together . .

Role Summary :

The mission of the Customer Success organization is to establish and maintain strong customer relationships, acting as the voice of the customer and supporting them in realizing the value of their investment while securing retention and growth for GTT. The role of the Customer Success Manager is to build a deep understanding of the customer’s priorities and assures that they are receiving the value they expect. You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the GTT experience and ultimately drives revenue retention and growth.

As a Customer Success Manager, you will support the most valued and strategic customers and ensure each is achieving business value for every stage of their lifecycle. You will work as part of the account team to assure effective communication and partnership with your customers. You will serve as a customer guide, helping them navigate through the entire customer journey and serve as a key “Voice of the Customer”, advocating for the customer to assure internal alignment and complete issue resolution while building loyalty and trust to drive retention and lifetime value. As services come up for renewal, you’ll be a key team member developing and implementing the strategy to assure retention.

You will have excellent working relationships with other representatives of GTT who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. You are the voice of the customer within GTT, ensuring your customers can see value each day across the products and services they use.

Job Scope :

The Customer Success Manager will be interacting daily with Account Management, Sales Operations & Service Delivery. The successful applicant will have a proven track record with managing large or strategic account customer base.

Duties and Responsibilities :

  • Be a pillar of effective communication establishing relationships with peers and customers.
  • Proactive engaged with customers throughout their lifecycle as a GTT customer.
  • Serve as the single point of contact, ensuring satisfactory resolution of issues including coordination of cross-departmental GTT resources (e.g., Service Assurance, Service Delivery) for the customer, helping to direct issues to the appropriate internal teams.
  • Provide new client onboarding, with an introduction to customer portal, key processes and first invoice review.
  • Highly engaged in customer issue resolution and handling escalations in real time with appropriate team to avoid further management involvement.
  • Supportive in Billing Dispute management allowing successful collections.
  • Calculate ETL waiver and prevention of suspensions
  • Understanding if customers have additional upsell opportunities in regards to GTT products and services.
  • Develop understanding of customer priorities and challenges, helping them see shared success.
  • Focus on quality of execution; QBRs, Health checks, Account planning and at-risk customer strategies.
  • Support Account executive in developing and executing a strategic business reviews to share progress, metrics, wins and recommendations for the future (products and services) (QBR)
  • Partner with Operations, Delivery and Finance to assure status updates are provided to the customer and issues are resolved
  • Identify and support process improvements to reduce administrative work and improve customer satisfaction across the organization.
  • Support data maintenance projects allowing accurate retention and renewals.
  • Strategic account planning – support Account executive on account expansion and retention plan including clear objectives, requirements and actions that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with GTT.
  • Partner with sales leadership to grow revenue via upsells while providing an ideal customer experience.
  • Contract Renewal. Monitor assigned base of accounts for contract expiration dates and work with account team to develop and execute renewal strategy.
  • Accurately forecast renewal opportunities and churn events.
  • Become extremely proficient regarding all GTT systems and processes that impact servicing the customer

Essential Attributes :

  • Critical thinker and ability to make decisions
  • Ability to work under pressure
  • Strong organisational awareness and strong influencing, decision-making, negotiation and planning skills
  • Excellent written and verbal English communication skills
  • Proven delivery of high quality, consistent customer service and commercial awareness
  • Experience of contract negotiation and supplier management
  • Sound systems and IT literacy (ITIL Foundation Qualified preferred)
  • Flexibility and willingness to travel within Europe (or further) when business needs dictate
  • Desirable Attributes :

  • Inspire collaboration, and drive change with momentum
  • Experienced in navigating ambiguity and ability to be agile in a changing environment
  • Excellent communication skills and the ability to influence where needed
  • Hours / Travel / Shift :

  • Office hours
  • Hybrid
  • Core Competencies :

  • Accuracy and Attention to Detail : Extensive experience in Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
  • Effective Communications : Extensive experience understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
  • Flexibility and Adaptability : Extensive experience in knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
  • Initiative : Working knowledge in being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
  • Managing Multiple Priorities : Working knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
  • Teamwork : Working knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
  • Cross-Team Integration : Working knowledge in understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
  • Client Relationship Management : Working knowledge of client relationship; ability to address critical issues to meet client needs and maintain engaged, partnering relationship with business partners and clients.
  • Universal Competencies :

  • Continuous Improvement : Working knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
  • Customer First (Customer Facing) : Working knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
  • Operational Excellence : Working knowledge & understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive.