Head of support Jobs in Ratingen

We are seeking an experienced and visionary professional to join our Infrastructure stream as the Head of Infrastructure this role you will be responsible for overseeing and maintenance of our companys data center infrastructure systems. Your primary focus will be on ensuring the stability and reliability of our global infrastructure to support our product operations teams.

Your Responsibilities :

• Develop and execute a comprehensive infrastructure operations strategy aligned with the companys goals.
• Collaborate with product operations procurement and infrastructure design teams to identify infrastructure operations needs define hardware requirements and develop the companys infrastructure standards.
• Oversee the day-to-day operations of the infrastructure operations team ensuring the timely resolution of incidents problems and service requests.
• Establish and enforce best practices policies and procedures for infrastructure operations to maintain a high level of system availability and quick incident resolution.
• Develop and monitor SLAs and implement data-driven approaches to measure and improve operational efficiency and effectiveness.
• Drive innovation and evaluate emerging technologies to optimize infrastructure maintenance reduce costs and enhance operational capabilities.
• Manage relationships with hardware vendors and service providers ensuring hardware support agreements are renewed and updated in a timely manner and the contracts are effectively managed.
• Develop and oversee the infrastructure operations budget making strategic decisions to optimize resource allocation and control costs.
• Lead develop and inspire a team of infrastructure operations engineers fostering a culture of collaboration innovation and continuous improvement.
• Set clear performance goals conduct regular performance reviews and provide guidance and support for career development.

Qualifications :

We Expect You to Have :

Additional Information :

What We Offer :

We value our employees and offer a benefits package designed to support your health well-being and professional growth throughout your journey at Gcore :

About the Company

Gcore is an international cloud and edge leader in providing first-class web performance content delivery and security. Headquartered in Luxembourg with offices around the world the company provides its solutions to global leaders in numerous industries.

Millions of people worldwide use apps and play games based on our infrastructure and services : we are trusted by World of Tanks Albion Online Avast Photon Unity Sandbox Interactive and others.

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race color religion sex sexual orientation age gender identity gender expression national origin disability or any other legally protected characteristics.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy

Experience : years

Vacancy : 1