Helpdesk it Jobs in Meine

Title : Helpdesk Technician

Agency : Southside Va Community College

Location : Brunswick - 025

FLSA : Nonexempt

Hiring Range : Minimum $31,886, commensurate with experience and education

Full Time or Part Time : Full Time

Job Description :

Thank you for considering employment with Southside Virginia Community College (SVCC). We are committed to attracting and retaining a diverse workforce that enhances our status as a recognized Great College to Work For by the Chronicle of Higher Education for 12 years!

SVCC is located in a rural setting of rolling hills, pine and hardwood forests, and farmland. There is easy access to nearby metropolitan Richmond, Virginia, the state’s capital, as well as Raleigh, North Carolina, and Lynchburg, Virginia. The area is famous for its two lakes, Gaston and Kerr, and a multitude of state and national parks which offer recreational opportunities such as fishing, boating, skiing, jet-skiing, hiking, horseback riding, picnics, and relaxation. The area also offers sports arenas for baseball, softball, soccer and beautiful golf courses. There are cultural activities including various theaters and arts councils offering concerts, plays, and live entertainment, and there are many local festivals held throughout the year.

Southside Virginia Community College is seeking a dynamic individual to bring current technology to its students. The successful candidate will support the unit’s objective to ensure that students are trained on the current software applications and that our faculty be able to use the most current up-to-date software for purposes of presentation and testing.

Purpose of Position :

To maintain adequate day to day computer operations to all staff, faculty, and students at all SVCC campus locations, and Governor’s School; to ensure network integrity, reliability, and availability at all times; to minimize loss of computer and classroom technology operations to all end users; to strive for enhanced and improved operations; and to project a courteous and professional attitude to all persons at all times.

Core Responsibilities include :

• Provide Tier 1 and 2 support to students and staff as needed to campus technology and software applications
• Promptly responds to customer / co-worker needs by assistting faculty, staff, and students with Password resets, troubleshooting access problems and queries
• Receive, work, and follow up on all trouble-tickets designated as helpdesk issues
• Extensive documentation of all support requests
• Provide team support to the IT department when large-scale projects are being completed or when staffing is low
• Ensure computers and classroom technology have been updated per security requirements
• Prepare IT needs for campus events Troubleshoot technology with faculty and staff remotely or in-person in a timely manner
• Ensure all changes to computers, classroom technology, and procedures are documented using the appropriate methods given by the helpdesk manager
• Ensure successful inventory logs are being kept and that both documentation and logs are re-evaluated on a regular basis
• Responsible for assisting the network team and the server team with building new servers and implementing major changes to the network infrastructure
• Responsible for assisting with troubleshooting any problems that may arise on the academic network, assisting with applying patches and / or upgrades to server(s) in the academic environment
• Assisting in the preparation with evaluating the procedural manuals
• Provide audio visual support for all campuses including but not limited to DVD, projector, TV, and other hardware
• Assist the faculty and staff with scheduling and setting up for presentations.
• Support a strong working relationship with off-campus site personnel by addressing their needs and concerns effectively.
• Responsible for keeping up with the latest HelpDesk-based technologies and making suggestions to management about new technologies
• Explore new technologies and go to training applicable to the technologies that will best serve the college
• Fosters a positive work environment and demonstrates courteous, helpful attitude to students, staff, supervisors of the Community College, and to the public at large
• Other duties as assigned

Minimum Qualifications :

A combination of experience and education may substitute for education requirements. Preferred Qualifications :