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Account Manager Sales / Industry Partner

West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2020 sales of $2.14 billion reflect the daily use of approximately 112 million of its components and devices which are designed to improve the delivery of healthcare to patients around the world.

Location : Remote, North Rhine-Westphalia, DE

Department : Sales

Job Summary

In this role you are responsible for managing accounts and growing new business. The position requires growing the business profitability through successful selling and promotion of both core and value-added products and services. In this roll you will develop a thorough understanding of both new and assigned accounts' business objectives, products and related market activities. Team selling and involvement of West resources aligned to the appropriate customer touch points are critical to effective account management. As Account Manager (m / f / d), you are a self-starter (m / f / d) who will quickly develop their ability to manage and grow business.

• Engage with current customers through a consultative selling model to expand existing business with new prospects and up-sell opportunities to market West products and services
• Acquire new business through prospecting and converting leads to sales
• Lead cross-functional teams in a matrixed organization in order to sell complete business solutions to new and existing customers to drive long-term growth for the company
• Uncover opportunities through strong listening and interviewing skills and understanding the customer's drug pipeline to provide complete solutions for their needs
• Identify ways to partner to accomplish short- and long-term objectives, including gaining agreement (internally and externally) on compelling deal structures matching customer and West's long-term strategic objectives
• Communicate (verbally and in writing) effectively internally and externally, project a trustworthy image with polish and poise, and handle questions well in highly visible, adversarial situations
• Proactively foster strategic partnerships with key decision-makers; take swift and decisive action to address any concerns or obstacles
• Understand market trends, including relevant competitors, technology, and regulatory issues to keep customers informed
• Create strategic account plans to drive key initiatives and growth within accounts
• Various administrative duties, including demand planning, pipeline management and CRM activities
• Conform with and abide by all regulations, policies, work procedures, instructions, and all safety rules
• Other duties as assigned

Education

Work Experience

Preferred Knowledge, Skills and Abilities

Travel Requirements