It customer support Jobs in Wilnsdorf

IT 1st Level Support / Helpdesk (m / w / d) Greater Cologne Area Partial Remote€50. brutto. p.a.APPLYJoin a leading international company specializing in the development and production of modular data acquisition and storage systems for use in aircraft, helicopters, vehicles, and new mobility solutions. The team of over 85 highly qualified professionals is based near Cologne, where they continue to innovate in the aerospace, defense, and mobility sectors. With over 60 years of experience, they pride themselves on a collaborative work culture that combines the expertise of seasoned professionals with the fresh ideas of young specialists and trainees. Join and be part of an environment where learning and growth are constant!What you can look forward to every day : You will support the team in resolving technical questions and / or problems for end users by communicating with the IT teams at various locations. You will configure and update workstations. You will handle incidents and improvements related to infrastructure, networks, and applications. You will assist in managing our applications and, if needed, take responsibility for selected systems. Complex issues will be escalated to higher support levels by you. You will contribute to the ongoing optimization and documentation of our system landscape and IT service processes. You will take on tasks in various internal IT projects. What you bring to the table : Successfully completed training as an IT specialist or comparable qualifications. Initial experience in first-level support and an interest in IT infrastructure is desirable. Knowledge of common Windows desktop operating systems (Windows 7 / 10 / 11). Knowledge of Windows Server operating systems (Windows / / ). Basic knowledge of Linux. Understanding of Windows networks and network protocols. Strong customer service and client-oriented mindset. A proactive attitude and the drive for continuous improvement. Ability to collaborate with different levels of the organization and various people. Excellent German and good English skills. What we offer you : Fair compensation in a future-proof industry. Holiday and Christmas bonuses, as well as capital-forming benefits and group accident insurance. A job ticket or travel cost subsidy, as well as free parking spaces. Internal training at our University and external development opportunities on a professional, project, or leadership level. A wide range of health activities and the possibility of remote working. Flexible working hours with additional child sick days and 30 days of annual leave. A canteen with fresh lunch options and regular team events. And most importantly, a great team, a culture of mutual respect, and excellent transport connections.