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Job in Germany : IT Operations Team Lead (m / f / d) - Global User Support
TecAlliance GmbHGrafenrheinfeld bei SchweinfurtIT Operations Team Lead (m / f / d) – Global User Support
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Mitarbeiter in der IT-Abteilung (gn) bei den Starnberger Kliniken in Starnberg
Starnberger KlinikenBayern, DEJob in Germany : IT Operations Team Lead (m / f / d) - Global User Support
TecAlliance GmbHGrafenrheinfeld bei SchweinfurtIT Operations Team Lead (m / f / d) – Global User Support
TecAlliance interconnects entirely global automotive aftermarket data & knowledge from order to invoice. Over 900+ colleagues work relentlessly globally together in 140 countries and counting. We are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, or ZF and proudly connect all data for them.
We are looking for an IT Operations Expert (m / f / d) who will be responsible for providing high-quality functional internal IT services to TecAlliance employees across the globe. This role is critical to ensuring the smooth operation of IT services for newcomers and our everyday business functions. In short, you will be responsible for keeping our IT operations running smoothly.
The location of this position is Germany, with the option to work remotely or from any of our locations within the country.
This role will be for you if you like these tasks :
- Team Leadership : Lead, motivate, and develop a twelve person international IT support team, ensuring a positive and collaborative work environment.
- Process Optimization : Continuously assess and improve support processes, implementing best practices to boost efficiency and service quality.
- Quality Management : Oversee service standards, monitor KPIs, and prepare performance reports to ensure adherence to internal SLAs.
- Internal Communication : Serve as the main point of contact between the support team and other departments, facilitating effective communication and knowledge sharing.
- Employee Satisfaction : Quickly resolve IT queries, ensuring a seamless experience and driving higher internal customer satisfaction.
Your profile :
Benefits
Contracts, Salary, and non-monetary benefits
Location-independency & flexibility stays with us :
Culture :
Department
Corporate IT
Role
IT-Operations
Locations
Grafenrheinfeld [Schweinfurt], Ismaning [Munich], Weikersheim [Würzburg], Cologne, Germany Remote
Remote status
Employment type
Hybrid Remote
Full-time
TecAlliance GmbH
97990 Weikersheim
www.tecalliance.net
We welcome applications from all qualified candidates irrespective of gender, sexual orientation, ethnicity, beliefs, age, disability or other characteristics.