It support engineer Jobs in Koln
IT Support Engineer - Level 2 (m / w / d)
VeriskCologne, NRW, DE- Neu!
IT Service & Support Engineer (m / w / d)
REWE digitalKöln, Nordrhein-Westfalen, DE- Gesponsert
Mitarbeiter (m / w / d) IT-Support / IT-Hotline
EDEKA Foodservice Handelshof Management GmbHKöln, DE
IT-Support (m / w / d)
DIS AGKöln, North Rhine-Westphalia, Germany
Customer Support Engineer
Centre People AppointmentsGermany - Dusseldorf / Cologne
IT Support Engineer (w / m / d)
BrunelKöln, Deutschland
Systemadministrator IT-Support
top itservices AGKöln, DE
IT-Support (m / w / d)
ShaarConsultingKöln, Nordrhein-Westfalen, DE
Senior IT Support Administrator
cleverbridgeCologne
IT System Engineer
NetCologne IT Services GmbHKöln, DE
IT Service Spezialist - Schwerpunkt Support
GKD - Gesellschaft für kommunale Dienstleistungen mbHKöln, DE
1st-Level-Support / IT-Support / IT Helpdesk
wu personal GmbHKöln, de
Junior IT Support Engineer (m / w / d)
com : con solutions GmbHCologne, North Rhine-Westphalia, Germany
Technical Support Engineer
SolplanetCologne, NRW, DE
IT System Engineer •
X-INTEGRATEKöln oder Home Office
IT Support (m / w / d)
Herrmann Personaldienste GmbHKöln, Nordrhein-Westfalen, DE
IT-Administrator / IT-Support-Spezialist (m / w / d) Maschinenbau
EICKHOFF Personal GmbHKöln, Deutschland
IT Security Engineer •
GothaerKöln, DE- Gesponsert
Junior IT Support Engineer (all genders) - System Engineering / Admin, Ingenieur
com : con solutionsKöln, DE
Product Support Engineer
ExperisKölnIT Support Engineer - Level 2 (m / w / d)
VeriskCologne, NRW, DE- Vollzeit
Job Description
Are you a curious problem-solver with a passion for delivering gold-star customer service?
Verisk is looking for an experienced S Level 2 IT Engineer to join our Global team.
If you have 1-3 years of experience working in a similar IT support role, and you have a strong understanding of Windows-based software, Mac OS, and cloud infrastructure, get in touch with us today!
What you'll do….
You will be responsible for providing first and second-level desktop and application support to Verisk employees ensuring a high-quality, professional service is delivered. You will collaborate across time zones with team members in the USA, UK, EU, and Asia to solve issues and implement new systems. You will help deploy new hardware, software and manage application updates, as well applying security configurations.
This is a demanding role. The successful applicant will be required to work independently, manage a high volume of requests, and prioritize their workload effectively, often working to tight deadlines. The person will be working 5 days a week in our office in Cologne.
The role operates between the hours of 8 am and 5 pm on business days and the successful applicant will need to demonstrate some flexibility in their working hours to meet this requirement.
Qualifications
Who you are…
Your real passion is problem solving and customer service, which makes you credible and reliable with stakeholders. You are a technology enthusiast with broad interests.
This role is an exciting opportunity if you want to make a positive impact on business results, your own team and those around you.
Required
- Customer service orientation
- Strong critical thinking skills
- Desire and ability for self-guided learning
- Capability to work independently and manage priorities
- Experience working within an ITIL framework
- Experience in a t echnical support role
- Experience with an Office365 environment
- Experience with Microsoft Active Directory and Azure AD managing security groups and resources
- Experience with Microsoft Windows 10 and macOS environments
- Experience with Microsoft Exchange
- Experience troubleshooting and replacing Dell, Microsoft, Lenovo, and Apple hardware parts
- Stock management using ServiceNow stockroom
- Intermediary Excel knowledge
- Hardware deployment using Intune, Autopilot, and JAMF
- Experience with Teams meeting rooms
- Experience with remote assistance tools
- Experience troubleshooting SQL Server and Power BI
- Fluency in both English and German language
Desirable
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