Key account manager Jobs in Potsdam

Description

Your way to impact

You’ll join our Global Technical Account Management team and work alongside peers in Global Technical Support, Customer Success, Sales, and Enterprise Integrations. As the key technical adviser for your merchants, you’ll build strong relationshipswith stakeholders across multiple levels of their business. You’ll also collaborate with global SRE (Site Reliability Engineering), Product, and Engineering teams to advocate on your merchants’ behalf to improve products, systems, and processes.

Your day-to-day

After onboarding with your new-hire buddy, on a day-to-day basis you’ll :

Diagnose issues with APIs, SDKs,payment flows, and latency, and communicate these to merchants and internal stakeholders.

Consult with merchants and internal teams on customer experience improvements and best practices.

Build strong relationships to help merchants be successful now and into the future.

Learn new skills, technologies, and tools to grow personally and professionally.

What do you need to bring

German fluency would be advantageous. English fluency is a prerequisite.

You’re curious, enjoy problem-solving, and love getting to the root cause of issues — all while championing the customer with empathy and advocacy

You’re technically minded, quick to adopt new tools, and have experience with web technologies like JavaScript, PHP, Java, REST, GraphQL, and SQL (or are eager to learn them).

You’re a confident communicator, comfortable engaging with stakeholders at all levels — from merchant CEOs and CTOs to development teams

You’re self-motivated, well-organized, and thrive working independently with the support of a collaborative team — even taking part in on-call rotations while maintaining work-life balance.

You bring your authentic self to work, add to a diverse culture, and have relevant customer-facing, technical experience (and maybe even a degree).

Preferred Qualification :

Subsidiary :

PayPal

Travel Percent :

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits :

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit .

Who We Are :

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Belonging at PayPal :

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.