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Assistant Store Manager Consumer Experience (m / f / d) 39h / Woche, BCS - Hamburg

Assistant Store Manager Consumer Experience (m / f / d) 39h / Woche, BCS - Hamburg

adidasHamburg, HH, DE
Purpose & Overall Relevance for the Organization : .This position will support the store manager in delivering a premium experience to our consumers by managing all front of house – shop floor ac...Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
Key Account Project Manager (m / f / d)

Key Account Project Manager (m / f / d)

ArethiaReinbek, DE
50,00 € stündlich
As a Key Account Project Manager, you will work closely with our global key accounts on various business cases and support them in a changing market environment. In this context, you are open to new...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Key Account Manager (m / w / d) - Drogerie

Key Account Manager (m / w / d) - Drogerie

Colgate-PalmoliveHamburg, HH, DE
No Relocation Assistance Offered.Colgate-Palmolive Company ist ein fürsorgliches, innovatives Wachstumsunternehmen, das sich eine gesündere Zukunft für alle Menschen, ihre Haustiere und unseren Pla...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Key Account Manager

Key Account Manager

Mondia GroupHamburg, HH, DE
Vollzeit
Quick Apply
Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits...Mehr anzeigenZuletzt aktualisiert: vor 11 Tagen
Sales Manager & Key City Lead - Hamburg Sales Manager & Key City Lead - Hamburg Hamburg, HH, DE Oct 28, 2024

Sales Manager & Key City Lead - Hamburg Sales Manager & Key City Lead - Hamburg Hamburg, HH, DE Oct 28, 2024

Beam SuntoryHamburg, HH, DE
What makes this a great opportunity?.Verantwortung für die Betreuung der Gebietsmanager : innen in Köln / Düsseldorf, Frankfurt, Hamburg & Bremen / Hannover. Der Fokus liegt im Heben der Umsatz- und Wac...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
IT Service Consultant (m / w / d) – Key Account Management

IT Service Consultant (m / w / d) – Key Account Management

HÖRMANN Industries GmbHReinbek, Schleswig-Holstein, Deutschland
Quick Apply
IT Service Consultant (m / w / d) – Key Account Management bei HÖRMANN Industries GmbH | softgarden.IT Service Consultant (m / w / d) – Key Account Management. Werde IT Solutions Specialist (m / w / d) – Dein B...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
Sales Manager

Sales Manager

Westfalia FruitHamburg, HH, DE
Homeoffice
Quick Apply
Syros sucht einen Sales Manager - DACH Region.Seit über 30 Jahren ist Syros die europäische Referenz für Avocadoprodukte. Januar ist Syros ein Teil der Westfalia Fruit Group.Wir sind ein ehrgeiziges...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
Key Account Manager Sales (m / w / d) Hamburg

Key Account Manager Sales (m / w / d) Hamburg

Bertelsmann SE & Co. KGaAHamburg, HH, DE
Die TAG24 NEWS Deutschland GmbH ist ein deutschlandweites Newsportal, das sich an junge Menschen richtet.Wir transportieren über Online- und Social-Media-Kanäle lokale und überregionale News in die...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
SAP Key User in der Luftfahrt (m / w / d)

SAP Key User in der Luftfahrt (m / w / d)

AkkodisSchlachthofstraße 21079 Harburg
Unbefristet
Akkodis – entstanden durch den Zusammenschluss von AKKA & Modis – ist ein weltweit führendes Unternehmen im Bereich Engineering & IT. Als globaler Partner in einer sich ständig verändernden Technolo...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Key Account Manager Veterinary Clinics

Key Account Manager Veterinary Clinics

MarsBergedorf, Germany
Deine Leidenschaft für Tiere trifft auf Deine berufliche Karriere!.Du bist begeistert von der artgerechten Ernährung von Haustieren und möchtest Teil eines innovativen Unternehmens werden, das welt...Mehr anzeigenZuletzt aktualisiert: vor 28 Tagen
Global Key Account Manager - C&P- Hardlines

Global Key Account Manager - C&P- Hardlines

SGSHamburg, HH, DE
To retain assigned top customers and nurture those key relationships over time.He / She will become a strategic partner and advisor to the client, discovering new opportunities to work together for m...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Key Account Manager (m / f / d)

Key Account Manager (m / f / d)

Colgate-Palmolive CompanyHamburg, HH, DE
No Relocation Assistance Offered.Job Number #165832 - Hamburg, Hamburg, Germany.Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral ...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
Key Account Manager im Marketing (m / w / d)

Key Account Manager im Marketing (m / w / d)

OD Solutions GmbHHamburg, HH, DE
Digitalagenturen mit Schwerpunkt auf das Personalmarketing im Herzen von Hamburg.Als eine moderne und kreative Personalagentur ist es unser Ziel, gemeinsam mit unserem ambitionierten Team, dem vers...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Hollister Co. - Key Holder (m / w / d), Alstertal

Hollister Co. - Key Holder (m / w / d), Alstertal

abercrombie-fitch-co.Hamburg, HH, DE
Die Kultmarke Abercrombie & Fitch wurde 1892 mit dem Ziel gegründet jeden Tag das Gefühl zu vermitteln, als stehe ein langes Wochenende bevor. Abercrombie Kids sieht die Welt durch Kinderaugen, wo S...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Experte Key Account Management Motor / Antriebstechnik (m / w / d)

Experte Key Account Management Motor / Antriebstechnik (m / w / d)

HaysNiedersachsen
Experte Key Account Management Motor / Antriebstechnik.Freiberuflich für ein Projekt Niedersachsen Startdatum : sofort Referenznummer : 754979 / 1. Diesen Job teilen oder drucken.Erstellung von kurz-, m...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Sales Excellence Manager (m / f / d)

Sales Excellence Manager (m / f / d)

Arethia Services Germany GmbH & Co. KGReinbek
At Arethia, we fuse our long-standing reputation with a continual push for progress.A rapidly expanding player in the flavour industry, Arethia specialises in delivering innovative taste solutions ...Mehr anzeigenZuletzt aktualisiert: vor 13 Tagen
Marketing Manager

Marketing Manager

SearoutesHamburg, HH, DE
Vollzeit
Quick Apply
We are seeking a creative, data-driven, and strategic.As the Marketing Manager at Searoutes, you will lead our marketing efforts to increase brand awareness, drive customer acquisition, and positio...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Territory Manager

Territory Manager

Bose ProfessionalNiedersachsen - Westfalen, Remote, DE
Homeoffice
Quick Apply
Company Overview : Bose Professional is backed by a dedicated group of engineers, project managers, technical support professionals, and sales staff. They all support professional audio system integr...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Junior Key Account Manager Einkauf / Export (m / w / d) / Junior Einkäufer (m / w / d)

Junior Key Account Manager Einkauf / Export (m / w / d) / Junior Einkäufer (m / w / d)

Behr AGSeevetal, Deutschland
Deine Aufgaben : • •Dein Kerngeschäft : • Du pflegst den direkten Kontakt zu unseren nat...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Business Support Specialist, Control Tower Key Account (m / w / d)

Business Support Specialist, Control Tower Key Account (m / w / d)

DSVHamburg, HH, DE
Division : DEU - DSV Road GmbH (Road).Wir bieten in unserer Division DSV Road GmbH zum nächstmöglichen Zeitpunkt in Hamburg eine Anstellung als Business Support Specialist, Control Tower Key Account...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Assistant Store Manager Consumer Experience (m / f / d) 39h / Woche, BCS - Hamburg

Assistant Store Manager Consumer Experience (m / f / d) 39h / Woche, BCS - Hamburg

adidasHamburg, HH, DE
Vor 7 Tagen
Stellenbeschreibung

Purpose & Overall Relevance for the Organization :

This position will support the store manager in delivering a premium experience to our consumers by managing all front of house – shop floor activities and team to create and maintain a highly impactive, brand oriented consumer centric experience within the store, with the goal of increasing consumer satisfaction, brand engagement and conversion during the whole consumer journey until the exit of the store. The Assistant Store Manager – Consumer Experience is responsible to lead , engage and inspire the store team to ensure an efficient, productive and truly service based culture to the team and end consumer.

Key Responsibilities :

  • In collaboration with the Store Manager, Assistant Store Manager – Operations, key stakeholders and store team, establish and implement robust processes to identify key actions and support execution of all consumer service culture topics.
  • Collaborate and confidently lead dedicated-consumer experience team to provide a first-class end-to-end consumer service making use of key tools and innovations, loyalty programs, promotions, product launches and key commercial moments to maximize opportunities and being a role model of consumer service for a store and even stores in district and wider portfolio.
  • Manage the usage and implementation of omnichannel experiences and tools, working with other functions and driving the store team to provide a premium in-store and omnichannel consumer experience.
  • Drive projects from first briefing, conceptualising, tracking, implementation and sustaining through to the desired outcome, taking ownership for key areas and managing their future success where required.
  • Ensure identification, improvement, and implementation of best practices within store, supporting market / cluster business projects as required, working with the wider teams building a consumer service culture model of success.
  • Foster consumer loyalty through high-quality interactions and implement and coordinate seamless execution of in-store activations events, in collaboration with the supportive functions, SCM, Retail Marketing / Key City Marketing, Activation Manager, VM and Retail Operations and help to maintain the standards set within these areas.
  • Make recommendations to improve consumer service through innovation and operational drivers to the key stakeholders and Store Manager in order to provide ideas with strong foundation through

NPS analysis, competitors checks, being connected to communities and proven track record of results.

  • Creating knowledge base within team and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and store KPIs, including retail, financial KPIs and NPS.
  • Manage regular NPS, consumer feedbacks, retail KPIs reports to provide analysis and insights that serve as basis to actions that will enable the store and local team identify opportunities and growth sharing best practice at market and global level.
  • Manage and drive completion of all applicable training programs and comply with operational procedures. Adhere to global and local legal standards for all operational topics, Stock Management, Logistics, Profit Protection, Facilities, Health and Safety, IT, Financial and other store operations activities, and monitor / evaluate established processes to guarantee the store’s full compliance and demonstrate successes.
  • Manage and lead additional retail priorities and work streams assigned by the Retail Director and relevant stakeholders to promptly act on trends and opportunities.
  • Support an operations structure and operations objectives from the Retail Director’s Strategy, achieving common goals and defining consumer service aligned with operations; managing team workloads and adopting consistent best practices; and delivering results. Develop and implement strategies with Store Manager to translate the company vision and strategy with key stakeholders into reality for the dedicated – consumer service team.
  • Be a role-model and coach in developing and sustain a positive consumer service culture, including proactively and consistently exhibiting the brand attitude and values, showing a Diversity & Inclusion mindset.
  • Leadership :

  • Support the Store Manager in creating and driving a high-performance culture across the store team by setting a clear strategy and targets (using the appropriate learning tools and guiding performance through #Mybest) working with the HR Manager to analyse performance, holding dedicated team accountable and giving appropriate and prompt feedback to continuously drive improvement and results.
  • Provide a consistent Talent Management process in own team and supporting Store Manager to grow talent for leadership positions.
  • Key Relationships :
  • Consumer
  • Retail Store Teams
  • Europe Retail Back Office Team
  • Cluster Retail team
  • Cluster Back Office teams, Retail Facilities Management and I.T Teams
  • Cluster Finance
  • Retail HR Team
  • Retail Training Manager
  • Global Retail Operations Team
  • Knowledge, Skills and Abilities :

  • Experience working in a sports / fashion consumer & commercial focused retail environment.
  • Strong communication skills including impactful presentation skills, analytical, influencing and negotiating with experience of change management and high-pressure environment.
  • Solid and proven experience in people management, leading and directing multiple team members in a fast-paced task-oriented environment.
  • Experience working in a Flagship Store is an advantage.
  • Excellent communication and networking skills and customer relationship management.
  • Confidence in using various digital tools and applications as a method to best service the consumer and being able to train, coach teams on it.
  • Requisite Education and Experience / Minimum Qualifications :

  • Minimum of 3 years working experience in the sports-and / or fashion retail industry.
  • Minimum of 2 years management experience.
  • Fluent in English.