Key manager Jobs in Stelle
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Key manager • stelle
Assistant Store Manager Consumer Experience (m / f / d) 39h / Woche, BCS - Hamburg
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DSVHamburg, HH, DEAssistant Store Manager Consumer Experience (m / f / d) 39h / Woche, BCS - Hamburg
adidasHamburg, HH, DEPurpose & Overall Relevance for the Organization :
This position will support the store manager in delivering a premium experience to our consumers by managing all front of house – shop floor activities and team to create and maintain a highly impactive, brand oriented consumer centric experience within the store, with the goal of increasing consumer satisfaction, brand engagement and conversion during the whole consumer journey until the exit of the store. The Assistant Store Manager – Consumer Experience is responsible to lead , engage and inspire the store team to ensure an efficient, productive and truly service based culture to the team and end consumer.
Key Responsibilities :
- In collaboration with the Store Manager, Assistant Store Manager – Operations, key stakeholders and store team, establish and implement robust processes to identify key actions and support execution of all consumer service culture topics.
- Collaborate and confidently lead dedicated-consumer experience team to provide a first-class end-to-end consumer service making use of key tools and innovations, loyalty programs, promotions, product launches and key commercial moments to maximize opportunities and being a role model of consumer service for a store and even stores in district and wider portfolio.
- Manage the usage and implementation of omnichannel experiences and tools, working with other functions and driving the store team to provide a premium in-store and omnichannel consumer experience.
- Drive projects from first briefing, conceptualising, tracking, implementation and sustaining through to the desired outcome, taking ownership for key areas and managing their future success where required.
- Ensure identification, improvement, and implementation of best practices within store, supporting market / cluster business projects as required, working with the wider teams building a consumer service culture model of success.
- Foster consumer loyalty through high-quality interactions and implement and coordinate seamless execution of in-store activations events, in collaboration with the supportive functions, SCM, Retail Marketing / Key City Marketing, Activation Manager, VM and Retail Operations and help to maintain the standards set within these areas.
- Make recommendations to improve consumer service through innovation and operational drivers to the key stakeholders and Store Manager in order to provide ideas with strong foundation through
NPS analysis, competitors checks, being connected to communities and proven track record of results.
Leadership :
Knowledge, Skills and Abilities :
Requisite Education and Experience / Minimum Qualifications :