Lead developer Jobs in Übersee
- Gesponsert
Technical Service Director
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SigenergyUpper Palatinate, GermanyTechnical Service Director (m / f / d)
Location : DACH Region
Employment Type : FullTime
About the Role
As Technical Service Director you will lead and oversee the entire service operations for Sigenergys energy storage systems (ESS) across the DACH region. Your mission is to ensure bestinclass service quality customer satisfaction and operational excellence while driving strategic service initiatives. You will manage technical support teams develop service frameworks and strengthen relationships with installers EPCs and distributors to deliver exceptional aftersales service and technical training.
This role requires strong technical expertise leadership and strategic vision to enhance service efficiency scalability and customer experience.
Key Responsibilities :
Service Operations & Strategy
- Develop and implement a comprehensive service strategy ensuring seamless technical support and aftersales service for inverter & ESS solutions.
- Lead manage and expand the service team including field engineers and technical support staff.
- Establish and continuously improve service processes response time and efficiency KPIs in coordination with global HQ.
- Oversee onsite service remote support and warranty processes to ensure high service levels.
- Build scalable service models to support business growth and market expansion.
Customer Success & Technical Support
Training & Knowledge Management
Leadership & Stakeholder Management
What We Are Looking For
Key Skills
Fundraising,Management Experience,Coaching,Analysis Skills,Strategic Planning,Team Management,Budgeting,Leadership Experience,Mentoring,Public Speaking,negotiation,Supervising Experience
Vacancy : 1