Learning support assistant Jobs in Borchen
Jobalert für diese Suche erstellen
Learning support assistant • borchen
Technical Support Lead
TechBiz Global GmbHPaderborn, NW, DE- Gesponsert
E-Learning Specialist / Digital Learning Developer (m|w|d)
Lexzau, Scharbau GmbHPaderborn, Nordrhein-Westfalen, DESenior Machine Learning / AI Engineer (all genders)
adesso SELise-Meitner-Straße 1c, Paderborn, GermanySales Assistant
Ammeraal BeltechBorchen, Nordrhein-Westfalen, Germany- Gesponsert
Projekt- und Support-Koordinator (m / w / d)
BREMER Paderborn GmbH & Co. KGPaderborn, Germany- Gesponsert
Support-Mitarbeiter •in für Hochleistungsrechensysteme (m / w / d)
JobLookupPaderborn, Nordrhein-Westfalen, DEConsultant • GenAI and Machine Learning (all Levels)
UNITY AGPaderborn- Gesponsert
Flexible Hours Warehouse Assistant
AmazonBad Lippspringe, Nordrhein-Westfalen, DESTORE MANAGER ASSISTANT
ONLY StoresPaderbornSupport Engineer
TEAM GmbHPaderborn, Hermann-Löns-Straße 88, Deutschland- Gesponsert
Customer Support Manager (all genders)
Cargoboard GmbH & Co. KGPaderborn, Nordrhein-Westfalen, DECustomer Support Manager (all genders)
Instaffo GmbHPaderborn, Nordrhein-Westfalen, DEGerman Technical Support in Greece - Relocation support
TeleperformancePaderborn North Rhine-Westphalia, Germany- Neu!
IT Support (m / w / d)
GermanTechJobs TalentsPaderborn, Nordrhein-Westfalen, DEIT Support (m / w / d)
MY Humancapital GmbHPaderborn, North Rhine-Westphalia, Germany- Gesponsert
- Neu!
AI Solution Support (m / w / d)
Murrelektronik GmbHPaderborn, Nordrhein-Westfalen, DECustomer Support Manager (m / w / d)
Workwise GmbHPaderborn, Nordrhein-Westfalen, DESupport Engineer / Fachinformatiker / Softwareentwickler (m / w / d)
MettenmeierPaderborn, DEMachine Learning Engineer
Stott and MayPaderbornVerkäufer / Sales Assistant
SnipesPaderborn, DETechnical Support Lead
TechBiz Global GmbHPaderborn, NW, DEAt TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities :
Deep Troubleshooting & Debugging
Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware / software using diagnostic APIs and tools
Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity
End-to-End Ticket Ownership
Manage support tickets from first report through confirmed resolution
Provide accurate root cause analysis and timely follow-up
Translate technical findings into clear, actionable guidance for customers and Tier 1 support
Documentation & Process Design
Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting documentation
Maintain a structured, searchable, and up-to-date knowledge base
Communication & Collaboration
Act as the primary technical point of contact for escalated issues
Work directly with third-party engineering teams to expedite fixes with clear context and ownership
Quality Metrics & Continuous Improvement
Monitor support KPIs such as CSAT, First-Contact Resolution, and SLA compliance
Lead post-mortems on critical or escalated issues and implement preventive improvements
5+ years of hands-on experience in technical support or field engineering for IoT or hybrid hardware / software systems
Strong skills in debugging Bluetooth , GPS , firmware , and API-based integrations
Advanced user of support tools like Zendesk and documentation platforms
Excellent written and verbal communication skills; able to explain complex topics clearly and concisely
Highly organized, process-oriented, and self-motivated; continuously improves workflows based on real-world feedback
Comfortable working across multiple time zones and taking full ownership of technical issue resolution
Additional Information :
The team provides hands-on support from 09 : 00–21 : 00 EST
Should be flexible for urgent escalations and cross-time zone handovers