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Assistant Store Manager Consumer Experience (m / f / d) 39h / Woche, BCS - Hamburg

Assistant Store Manager Consumer Experience (m / f / d) 39h / Woche, BCS - Hamburg

adidasHamburg, HH, DE
Purpose & Overall Relevance for the Organization : .This position will support the store manager in delivering a premium experience to our consumers by managing all front of house – shop floor ac...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen
Business Manager (m / f / d)

Business Manager (m / f / d)

Charlotte TilburyHamburg, HH, DE
Quick Apply
Als schnellst wachsendes Beautyunternehmen – sind wir auf einer Mission, die Beauty Industrie zu revolutionieren.Mit faszinierenden Produkten, atemberaubender Artistry und dem Aufbau fantastischer ...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
M&A Research Specialist, Europe - Business Assurance (Fixed Term Contract)

M&A Research Specialist, Europe - Business Assurance (Fixed Term Contract)

SGSHamburg, HH, DE
This position is responsible identifying acquisition targets that align with business initiatives for the development and overall external growth strategy of Europe designated business.The job hold...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
German Speaking Google Ads Sales Account Manager in Barcelona

German Speaking Google Ads Sales Account Manager in Barcelona

Cross Border TalentsLower Saxony, Germany
Vollzeit
Quick Apply
Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!.If you are tech-savvy, cre...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Contract Manager (FIDIC expertise)(m / f / d)

Contract Manager (FIDIC expertise)(m / f / d)

VestasHamburg, HH, DE
Gestalte die Zukunft der nachhaltigen Energie mit Vestas : Werde Teil unseres Expertenteams im Vertragsmanagement!.Die Abteilung für Kunden- und Vertragsmanagement spielt eine entscheidende Rolle im...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Werkstudent Legal Department (m / w / d)

Werkstudent Legal Department (m / w / d)

Tchibo GmbHHamburg, Hamb, DE
Gute Ideen brauchen Energie und Mut! Jungen Talenten, die richtig viel erreichen wollen, bieten wir bei Tchibo deshalb die Möglichkeit, schnell Verantwortung zu übernehmen und sich einzubringen.Den...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Jurist / Legal Counsel (m / w / d) für internationale Marke

Jurist / Legal Counsel (m / w / d) für internationale Marke

Hanseatische PersonalkontorReinbek
Sie erstellen und prüfen die internationalen Lizenzvereinbarungen mit weltweit agierenden Kunden.Vertragsmuster und Allgemeine Geschäftsbedingungen erstellen und überarbeiten Sie eigenständig.Als T...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Sales Manager

Sales Manager

Westfalia FruitHamburg, HH, DE
Homeoffice
Quick Apply
Syros sucht einen Sales Manager - DACH Region.Seit über 30 Jahren ist Syros die europäische Referenz für Avocadoprodukte. Januar ist Syros ein Teil der Westfalia Fruit Group.Wir sind ein ehrgeiziges...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
(Senior) Manager VIP & Influencer (m / f / d)

(Senior) Manager VIP & Influencer (m / f / d)

MontblancHamburg, HH, DE
What we create goes beyond conventional luxury.We make products for people who follow their passions, accomplish things and wish to leave a lasting legacy. And we achieve this because we employ peop...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Licensing Manager (m / f / d)

Licensing Manager (m / f / d)

Sanrio GmbHWentorf bei Hamburg, DE
Best known for global icon Hello Kitty Sanrio has created and licensed well over 400 characters throughout the past 65 years. It is indeed not only home to superstar Hello Kitty, but a global brand ...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
  • Gesponsert
Sales Manager (Mensch) – Maritime Industrie

Sales Manager (Mensch) – Maritime Industrie

Sommer + Hinst GmbH HeadhunterHamburg, Norddeutschland, Germany
Unser Mandant ist ein etabliertes und renommiertes Unternehmen aus dem Bereich der maritimen Industrie.Ein kompetentes Team von erfahrenen Köpfen entwickelt und produziert verschiedene Produkte und...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
Werkstudent (m / w / d) Legal Digital Operation

Werkstudent (m / w / d) Legal Digital Operation

TelefónicaHamburg, HH, DE
Teilzeit, befristet auf 6 Monate.Wir arbeiten dort, wo es am produktivsten ist.Darum hast du, nach erfolgreichem Bewerbungsprozess, die Möglichkeit deutschlandweit zu arbeiten.Bei o2 Telefónica set...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Marketing Manager

Marketing Manager

SearoutesHamburg, HH, DE
Vollzeit
Quick Apply
We are seeking a creative, data-driven, and strategic.As the Marketing Manager at Searoutes, you will lead our marketing efforts to increase brand awareness, drive customer acquisition, and positio...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Territory Manager

Territory Manager

Bose ProfessionalNiedersachsen - Westfalen, Remote, DE
Homeoffice
Quick Apply
Company Overview : Bose Professional is backed by a dedicated group of engineers, project managers, technical support professionals, and sales staff. They all support professional audio system integr...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Marketing Manager (Allrounder)

Marketing Manager (Allrounder)

Lieblingsplatz Hotels Betriebs- und Managementgesellschaft mbHBendestorf, Lower Saxony, Germany
Quick Apply
Du bist ein kreativer Kopf mit analytischem Denken und liebst es, datengetriebene Marketingstrategien zu entwickeln? Dann bist du bei uns genau richtig! Wir suchen einen. Marketing Manager (Allround...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
Tender Manager (m / w / d) Contract Logistics

Tender Manager (m / w / d) Contract Logistics

LOGISTIC PEOPLE (Deutschland) GmbHRemote / Norddeutschland, Niedersachsen, Germany
Homeoffice
Begehung bestehender eigener Logistikflächen zur Bewertung der Durchführbarkeit der Anfragen.Ganzheitliche Kalkulation von Preisen unter Berücksichtigung vielfältiger Parameter (Equipment, Manpower...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Procurement Associate Manager (f / m / d)

Procurement Associate Manager (f / m / d)

Colgate-PalmoliveHamburg, HH, DE
No Relocation Assistance Offered.We are looking for Procurement Associate Manager Raw Materials, who will join our EU & AEA Procurement team. Develops Sourcing strategies and Risk Management program...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Campaign Manager

Campaign Manager

Mondia GroupHamburg, HH, DE
Vollzeit
Quick Apply
Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits...Mehr anzeigenZuletzt aktualisiert: vor 22 Tagen
Contract Manager (m / w / d)

Contract Manager (m / w / d)

BoskalisHamburg, HH, DE
Level of experience : Professional.What we promise 1 : Die Möglichkeit hybrid zu arbeiten.What we ask of you 3 : Gute Kommunikationsfähigkeiten. What we ask of you 1 : Sie sind ein Experte in Sachen Pla...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
HR&GS Coordinator(Stade,Germany)

HR&GS Coordinator(Stade,Germany)

Tecnicas ReunidasBaja Sajonia, Alemania
Coordinate with HR department Home Office Madrid the personnel mobilizations of different departments : date of arrival, welcome. Help and support to our team in Stade with Major registrations and re...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Assistant Store Manager Consumer Experience (m / f / d) 39h / Woche, BCS - Hamburg

Assistant Store Manager Consumer Experience (m / f / d) 39h / Woche, BCS - Hamburg

adidasHamburg, HH, DE
Vor 8 Tagen
Stellenbeschreibung

Purpose & Overall Relevance for the Organization :

This position will support the store manager in delivering a premium experience to our consumers by managing all front of house – shop floor activities and team to create and maintain a highly impactive, brand oriented consumer centric experience within the store, with the goal of increasing consumer satisfaction, brand engagement and conversion during the whole consumer journey until the exit of the store. The Assistant Store Manager – Consumer Experience is responsible to lead , engage and inspire the store team to ensure an efficient, productive and truly service based culture to the team and end consumer.

Key Responsibilities :

  • In collaboration with the Store Manager, Assistant Store Manager – Operations, key stakeholders and store team, establish and implement robust processes to identify key actions and support execution of all consumer service culture topics.
  • Collaborate and confidently lead dedicated-consumer experience team to provide a first-class end-to-end consumer service making use of key tools and innovations, loyalty programs, promotions, product launches and key commercial moments to maximize opportunities and being a role model of consumer service for a store and even stores in district and wider portfolio.
  • Manage the usage and implementation of omnichannel experiences and tools, working with other functions and driving the store team to provide a premium in-store and omnichannel consumer experience.
  • Drive projects from first briefing, conceptualising, tracking, implementation and sustaining through to the desired outcome, taking ownership for key areas and managing their future success where required.
  • Ensure identification, improvement, and implementation of best practices within store, supporting market / cluster business projects as required, working with the wider teams building a consumer service culture model of success.
  • Foster consumer loyalty through high-quality interactions and implement and coordinate seamless execution of in-store activations events, in collaboration with the supportive functions, SCM, Retail Marketing / Key City Marketing, Activation Manager, VM and Retail Operations and help to maintain the standards set within these areas.
  • Make recommendations to improve consumer service through innovation and operational drivers to the key stakeholders and Store Manager in order to provide ideas with strong foundation through

NPS analysis, competitors checks, being connected to communities and proven track record of results.

  • Creating knowledge base within team and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and store KPIs, including retail, financial KPIs and NPS.
  • Manage regular NPS, consumer feedbacks, retail KPIs reports to provide analysis and insights that serve as basis to actions that will enable the store and local team identify opportunities and growth sharing best practice at market and global level.
  • Manage and drive completion of all applicable training programs and comply with operational procedures. Adhere to global and local legal standards for all operational topics, Stock Management, Logistics, Profit Protection, Facilities, Health and Safety, IT, Financial and other store operations activities, and monitor / evaluate established processes to guarantee the store’s full compliance and demonstrate successes.
  • Manage and lead additional retail priorities and work streams assigned by the Retail Director and relevant stakeholders to promptly act on trends and opportunities.
  • Support an operations structure and operations objectives from the Retail Director’s Strategy, achieving common goals and defining consumer service aligned with operations; managing team workloads and adopting consistent best practices; and delivering results. Develop and implement strategies with Store Manager to translate the company vision and strategy with key stakeholders into reality for the dedicated – consumer service team.
  • Be a role-model and coach in developing and sustain a positive consumer service culture, including proactively and consistently exhibiting the brand attitude and values, showing a Diversity & Inclusion mindset.
  • Leadership :

  • Support the Store Manager in creating and driving a high-performance culture across the store team by setting a clear strategy and targets (using the appropriate learning tools and guiding performance through #Mybest) working with the HR Manager to analyse performance, holding dedicated team accountable and giving appropriate and prompt feedback to continuously drive improvement and results.
  • Provide a consistent Talent Management process in own team and supporting Store Manager to grow talent for leadership positions.
  • Key Relationships :
  • Consumer
  • Retail Store Teams
  • Europe Retail Back Office Team
  • Cluster Retail team
  • Cluster Back Office teams, Retail Facilities Management and I.T Teams
  • Cluster Finance
  • Retail HR Team
  • Retail Training Manager
  • Global Retail Operations Team
  • Knowledge, Skills and Abilities :

  • Experience working in a sports / fashion consumer & commercial focused retail environment.
  • Strong communication skills including impactful presentation skills, analytical, influencing and negotiating with experience of change management and high-pressure environment.
  • Solid and proven experience in people management, leading and directing multiple team members in a fast-paced task-oriented environment.
  • Experience working in a Flagship Store is an advantage.
  • Excellent communication and networking skills and customer relationship management.
  • Confidence in using various digital tools and applications as a method to best service the consumer and being able to train, coach teams on it.
  • Requisite Education and Experience / Minimum Qualifications :

  • Minimum of 3 years working experience in the sports-and / or fashion retail industry.
  • Minimum of 2 years management experience.
  • Fluent in English.