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Technical Support Engineer Asian timezone
Booming GamesPressig, Germany As a Technical Support Specialist covering Asian time zones you will be the first point of contact for clients ensuring timely and effective resolution of technical issues.Your role will involve gu...Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
Talent Pool / Initiativbewerbung (Deutschland)
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Video Content Reviewer (German) Lisbon with Relocation Support
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Quick Apply
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Global Head of Controlling (f / m(d)
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- Gesponsert
Field Service & Support Specialist (m / w / d) Thüringen / Sachsen
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Quality Specialist (m / w / d | Voll- oder Teilzeit | min. 25h-Woche)
Röchling Medical Solutions SENeuhaus am Rennweg, Germany Neuhaus am Rennweg ist das Kompetenzzentrum fürReinraumblasformen bei Röchling Medical – mit über 60 JahrenErfahrung in der Verfahrenstechnik und 35 Jahren Erfahrung in derReinraumproduktion.Die Rö...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
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Technical Support Engineer Asian timezone
Booming GamesPressig, GermanyVor 7 Tagen
StellenbeschreibungExperience as a Customer Support Specialist or similar CS role Experience using help desk software and remote support tools Fluent English is a must additional languages are a plus Excellent communication and problemsolving skills Patience and professionalism when handling tough cases Familiarity with gambling industry is a plus This is a fulltime fully remote freelance / independent contractor position Please make sure to submit your CV English in order to be considered Were a 100% remotefirst company offering a bestinclass remote experience Competitive package Dogfriendly offices in Berlin and Malta Familyfriendly policies Career growth opportunities Zestful working environment Knowledge sharing opportunities Dynamic culture surrounded by industry experts Company social events for team bonding
About the role
As a Technical Support Specialist covering Asian time zones you will be the first point of contact for clients ensuring timely and effective resolution of technical issues. Your role will involve guiding users on our products troubleshooting challenges and collaborating with internal teams to improve the customer experience.
Responsibilities
- Provide the highest level of customer service to our customers in the Asian region via Skype JIRA Service Desk and Mail while adhering to our strict SLAs for response and restoration times
- Log inquiries of customers and escalate accordingly
- Analyze and report product malfunctions
- Identify customer needs and assist with using specific features
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with Stakeholders
Requirements
Nice to have
Good to know
Why Work for Booming Games
Founder led. Impact driven. Employee centric.
At Booming Games were reshaping the iGaming world with our remotefirst approach. Our rhythm Thrilling slot games with captivating features and stunning designs released every two weeks no exceptions! Here its all about coownership and real growth. Dive into a diverse team where your input powers every game we craft!
Our perks
Contact
HR Team
Key Skills
Database,Jira,Linux,Bank,Java
Employment Type : Full Time
Vacancy : 1