Logistics specialist Jobs in Schwieberdingen

Übersicht der Beschreibung

This role helps drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer fulfillment and enhancing the customer experience.

The Customer Service & Logistics Specialist serves as the key supply chain contact for both internal and external customers for the overall management of customer orders including order capture, order management and improving the customer experience.

The role is responsible for maintaining high service levels through improved customer forecast accuracy and customer collaboration, whilst also reducing costs within the total supply chain.

Verantwortungsbereich der Funktion

Develop the strategy and execution plan to deliver target customer service levels, costs, inventory and cash collection targets, specifically :

• Implement rigorous daily management routines across the organization, and hold people accountable to deliver exceptional customer fulfillment.
• Define and track relevant metrics across key performance indicators (KPIs) to ensure strong performance management. Implement a continuous improvement culture with diligent root cause analysis.
• Drive the development of order-to-cash systems, processes and resources to reduce cycle times through increased automation and application of digital technologies.
• Partner cross-functionally to understand customer wants and needs, and develop solutions to drive excellence in customer experience.
• Work with logistics providers to define and implement the right logistics network that meets customer needs and dovetails with regional logistics flows.
• Work with Planning and Commercial teams to ensure the successful launch of new products.

Identify and execute joint value creation opportunities in the supply chain with key customers, specifically :

Establish rigorous data management, specifically :

Erfahrung erforderlich