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The Partnership for Supply Chain Management Job Description

TITLE : Client Services & Procurement Specialist

REPORTS TO : Procurement & Client Services Manager

LOCATION : Project Management Office, Woerden, NL (PMO-NL)

STATUS : Full-time

Organization description

The Partnership for Supply Chain Management (PFSCM) focuses on strengthening and managing secure, reliable, cost-effective, and sustainable global supply chains to enhance health and well-being in low- and middle-income countries by increasing access to quality and affordable health products. We assist governments, non-profit organizations, and humanitarian agencies in achieving their public health objectives through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking. PFSCM is dedicated to customer satisfaction and service excellence, which is reflected in our adherence to an ISO 9001 : 2015 certified Quality Management System and alignment with ISO 20400 for Sustainable Procurement, which underpins all our processes and services.

As an affiliate of JSI Research & Training Institute, Inc. (JSI), a leading international public health and education consultant company in the U.S., PFSCM operates from its project management headquarters in Washington D.C., and has an operational facility in Woerden, Netherlands. Additionally, we leverage the extensive network of 50 JSI offices around the world, allowing us to access their technical and operational expertise.

PFSCM's global team includes a diverse array of professionals from various countries who contribute to the effectiveness of our services. This diversity enriches our ability to connect with clients and collaborate internally. We believe our mission can be achieved by fostering a purpose- and results-driven culture. We strive to create an environment where our values of collaboration, learning, proactivity, problem-solving, and outcome orientation are reflected in our daily work.

Overall responsibilities

The Client Services & Procurement Specialist is expected to serve as the procurement and order fulfilment expert for assigned countries within the Client Services Unit and utilize vendor technical expertise for various pharmaceutical and non-pharmaceutical products. The Specialist is responsible for managing the smooth procurement or ordering process of quality-assured, health-related commodities. The Specialist is expected to ensure compliance with PFSCM, funder and / or client requirements and is expected to define corrective actions in cases of irregularities.

The Client Services & Procurement Specialist is responsible to manage the smooth implementation of daily ordering and procurement operations. The Specialist is the funders / clients and vendor's point of contact for order and related communications and is expected to provide customer service excellence to all stakeholders. The Specialist is expected to provide regular status updates on orders and address questions, concerns and / or change requests that the client or principal recipient may have in coordination with Client Services and Strategic Supply Chain Units, project director, and other stakeholders as needed.

The Client Services & Procurement Specialist is also responsible for maintaining data accuracy from the request to the of purchase order confirmation from the vendor; and for working with the Logistics Unit to ensure the supply chain is established and executed to PFSCM and the funder / client's key performance indicators (KPIs). PFSCM procurement activities are carried out as per standard operating procedures (SOPs), either in-house SOPs and / or those determined by the funder or client.

Specific responsibilities

Procurement and Order Administration :

• Ensure that all timely ordered commodities meet the funder / client's procurement and quality policy on product, availability, and other product's quality consideration.
• Manage the procurement and order fulfilment processes, as appropriate per project or country, including screening, developing price estimates and purchase orders.
• Coordinate and monitor order management with vendors, including responsiveness to quotations, and contribute to the continuous review of vendor's operational order management performance.
• Proactively identify issues with day-to-day ordering processes and resolve and / or communicate the issues to management in a timely manner, as needed.
• Lead the troubleshooting of procurement and / or order-related challenges define and implement corrective action in case of irregularities working closely with the Procurement & Client Services Manager.
• Coordinate team functions and performance as required.

Client Relationship Management :

Administration :

Qualifications

Professional and Technical Knowledge

Interpersonal skills / Communication

Priority Setting, Problem Solving, & Detail Orientation

Disclaimer :

PFSCM is committed to providing equal employment opportunities for all qualified applicants and employees and to fostering a workplace free from discrimination. We believe in upholding the values of individual merit, hard work, and excellence, and we actively oppose any practices that promote illegal preferences or actions in hiring, contracting, or other employment decisions or practices. We strive to create an environment where every individual is treated with dignity and respect, and we are dedicated to promoting a culture that recognizes and rewards individual initiative and achievements.

If you are an individual with a disability or a disabled veteran and unable to apply online for an available position, you may submit your request for reasonable accommodation by calling Human Resources at 617-482-9485.