Materials scientist • radebeul
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
Development and Integration Engineer for MEMS & ASIC BEOL technology (f/m/div.Robert-Bosch-Ring 1, 01109 Dresden, Germany.We develop and market key technologies for smartphones and tablets, hea... Mehr anzeigen
Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives wi... Mehr anzeigen
Sie möchten mit Daten echten Mehrwert schaffen und innovative Technologien aktiv mitgestalten? Dann ist diese Position genau das Richtige für Sie!.Für ein innovatives Unternehmen in Dresden suchen ... Mehr anzeigen
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.We design, build and service cutting-edge equipmen... Mehr anzeigen
Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the wor... Mehr anzeigen
Sie sind auf der Suche nach einem abwechslungsreichen Job als Fahrzeugaufbereiter (m/w/d)?.Bis zu 30 Tage Urlaub pro Jahr.Pflege und Wartung der Fahrzeuge und des Materials.Anforderungen an diesen ... Mehr anzeigen
The Fraunhofer Institute for Electron Beam and Plasma Technology FEP is located in Dresden and focuses on developing innovative solutions, technologies and processes for surface modification.For th... Mehr anzeigen
To strengthen our leading market position within the sensor products we will extend our MEMS and ASIC BEOL technology to 300 mm wafer.We are looking for a curious and technology-driven engineer (f/... Mehr anzeigen
Nachverfolgung bei fehlerhaften Lieferungen.Einhaltung der Kalibrierintervalle.Auswertung, Dokumentation und Interpretation.Prüfergebnisse sowie Erstellung der zugehörigen Berichte.Abgeschlossene B... Mehr anzeigen
You'll help bring our marketing projects and events from idea to execution, coordinating timelines, stakeholders, materials and every practical detail that keeps things moving.Your typical day will... Mehr anzeigen
Persönliche, kompetente Betreuung, sodass die Arbeitgeber bei Dir Schlange stehen.Arbeitszeiten, die zu Dir passen – egal, ob Du gerne ohne Schichten oder im 3-Schicht-Betrieb arbeiten m... Mehr anzeigen
Bitte bewirb dich nur über unsere Karriereseite via:.Als Consultant Circular Materials bringst du die Kreislaufwirtschaft von den Post-Its in die Wirklichkeit.Hier werden nette Ideen konfrontiert m... Mehr anzeigen
Join the International Max Planck Research School for Chemistry and Physics of Quantum Materials!.PhD positions in Quantum Materials research.Join the International Max Planck Research School for C... Mehr anzeigen
Die WITTUR Gruppe ist der führende, verlässliche und kompetente Partner für Aufzugslösungen, Technologie und Dienstleistungen weltweit (ca.Mitarbeiter, 13 Produktionsstätten, mehr als 50 Länder, di... Mehr anzeigen
Valentum Engineering hat seine Wurzeln in der Automobilindustrie.Inzwischen haben wir uns aber auch in der Industrie erfolgreich etabliert.Hier unterstützen wir unsere Kunden bei der Entwicklung in... Mehr anzeigen
New Build Semiconductor Facility.Full-Time | Immediate & Upcoming Start Dates.Ireland's leading Electrical & Instrumentation contractors, delivering complex projects across the Data Centre,... Mehr anzeigen
Vergütung mit Sonderleistungen.Individuelle Weiterbildungs- und Entwicklungsmöglichkeiten.Spannende, langfristige Einsätze bei namhaften Unternehmen.Einen kompetenten leistungsstarke... Mehr anzeigen
Du entwickelst moderne, skalierbare Machine Learning-Lösungen auf der Google Cloud.Du setzt Python ein, um Machine Learning-Modelle in produktionsbereite Daten-Pipelines zu integrieren.Du übersetzt... Mehr anzeigen
TFS HealthScience is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journe... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
