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Job Description
Our customers are internal and technical: developers, architects, platform engineers, system administrators
and implementation teams.
You'll understand their workflows, friction points and adoption barriers
deeply, build named relationships with the ones who matter most, and treat their day-to-day
experience — from APIs and SDKs to documentation and onboarding — as the truest measure of
whether the product is working.
Own the problem, the customer and the outcomes for a programme or product line — you set the what and the why, and partner with engineering and architects on the how.
• Live in your customers' world — lead discovery with developers, architects and platform
engineers, build deep named partnerships, and turn real evidence into a prioritised, outcomedriven roadmap.
• Advocate relentlessly for developer experience — API and SDK usability, documentation
quality, onboarding and adoption — as the measure of product success, and get ahead of
needs customers haven't yet named.
• Translate customer needs and business strategy into clear, testable requirements and
acceptance criteria the team can build against with confidence — and set the standard for
how that's done across the team.
• Make the prioritisation and trade-off calls that balance immediate customer value with longterm product health, drawing on technical trade-offs such as build vs buy, scalability and
extensibility without getting lost in them.
• Use AI as a force multiplier across discovery, analysis and documentation, and raise the bar
for how the team applies it — while the product judgement stays yours.
• Partner with architects and engineers as an equal, challenge assumptions constructively, and
be the product partner they seek out to make hard calls faster and with less friction.
• Coach and mentor other product managers, share what you learn, and lift the practice around
you rather than holding knowledge to yourself
Qualifications
• A genuine product mindset — you think in customer outcomes, adoption and business value,
not in features or technology for its own sake.
• Deep obsession with your customers — here, developers, architects and platform engineers
— and a track record of advocating for their experience and shifting product direction because
of it.
• Substantial product management experience in B2B enterprise, platform, developer or
infrastructure products, with a record of independently owning outcomes at programme or
product-line level.
• Proven customer discovery and co-creation skills, and the ability to turn real evidence into a
clear roadmap and requirements others build against.
• Enough technical fluency to engage credibly with engineering and architecture — you can read
APIs, schemas, logs and code to understand impact (writing production code is not required).
• Confidence making prioritisation and trade-off decisions, and the influence to align engineers,
architects and senior stakeholders without authority.
• Excellent communication — you translate technical complexity into business language and
business strategy into clear product direction, and present confidently to leadership.
• Experience coaching or mentoring other PMs, and setting standards the team adopts.
• An AI-first way of working, and the judgement to know where AI helps and where it doesn't.
Additional Information
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
