Remote Network engineer Jobs in Bochum
Zuletzt aktualisiert: vor 18 Stunden
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Customer Support Manager - E-com
DTC JobBochum, NRW, DEVor 10 Tagen
Anstellungsart
- Remote
StellenbeschreibungBachelor's degree in Business Administration, Marketing, or a related field preferred. 3+ years of experience in a customer service management role, preferably within an e-commerce or retail environment. Proven experience in leading and developing customer service teams. Strong problem-solving and decision-making abilities with a customer-first mentality. Excellent written and verbal communication skills. Experience with CRM tools and customer service software (e.g., Zendesk, Salesforce, Freshdesk). Strong analytical skills with the ability to interpret data and generate actionable insights. Ability to multitask and prioritize in a fast-paced environment. Extensive Network of +200 DTC Brands : Exposure to state-of-the-art strategies, tactics, and processes in the DTC space by our extensive network. Verified Companies : We verify each of our companies to ensure they are ready for a hire and can provide you with secure and legitimate opportunities. Secure Payments : We verify all of the payment arrangements through us to be secure so you don't have to risk getting scammed. + The average role we place is 30-40% higher in payments compared to those in the market. Direct Talent Matching : We handpick the best opportunities according to your profile and directly connect you with companies, cutting down the lengthy process of hunting for a job. Community & Networking : In placing, you will be part of a very exclusive community that will grant continued access to connections for limitless networking opportunities. Retention Program : Once placed, we go the extra step in making sure you retain the job and have long-term relationships with our clients for further growth and more.
At DTCjob.com , we're not yet another job board; we're a private community directly connected with over 200 hot DTC e-commerce companies. We're fundamentally working to build in-house teams for these companies by connecting top-tier talent to the right opportunity 🎯
As you apply on DTCjob.com , you fill out one simple, one-time application form. From there, our team takes over. We go through your application and, when we feel that you'll be a good fit, we hook you up directly with the company. You won't have to apply again or constantly dig through job postings; we handle everything to make sure your skills are aligned with the best opportunities. This might take from a few hours up to several weeks. 📈
While we do not hire directly on behalf of ourselves, we work with leading DTC brands and agencies to ensure you find a position offering growth, job security, and an engaging work environment 🙏
Requirements
Responsibilities :
- Lead and manage the customer service team, including recruitment, training, performance evaluation, and daily supervision.
- Develop and implement customer service strategies that enhance the customer experience and align with the overall e-commerce objectives.
- Monitor and analyze key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction to drive continuous improvement.
- Oversee customer communications via email, chat, phone, and social media, ensuring timely and effective issue resolution.
- Handle escalated customer issues , ensuring that concerns are addressed and resolved quickly and thoroughly.
- Collaborate with other departments such as Marketing, Sales, and Operations to enhance the customer journey .
- Maintain a thorough understanding of the company's products, services, and promotions to assist the team in resolving customer inquiries.
- Utilize CRM systems and other tools to track and report customer service metrics, providing regular reports to senior management.
- Stay up-to-date with industry trends and best practices to continually improve service offerings and the overall customer experience.
Qualifications :
Benefits
Working with DTCjob.com will be more than just getting a job; it is like landing into an ecosystem that ensures your long-term success in the DTC world 🚀