Network manager Jobs in Mühltal

Job Introduction

Serco has made significant contributions at ESA's European Space Operations Centre (ESOC) in Darmstadt, supporting a wide range of space missions and projects. Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Their expertise in spacecraft operations, ground systems, and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector, ensuring successful mission outcomes and advancing space exploration.

On behalf of our client, ESOC, we are looking for a skilled NOC (Network Operations Centre) Technician join our team distributed over the ESOC site, in Germany.

Main Responsibilities

As NOC (Network Operations Centre) Technician you will concentrate your activities on the following :

• Operational Coordination & SupportLiaise with spacecraft and mission operations engineers, as well as external agencies and ground stations, to ensure efficient resource utilizationSupervise and coordinate scheduled support activities, ensuring seamless executionSchedule and configure ground stations and OCC facilities in real-time, including outside normal working hoursMonitor station configurations and data transmissions, ensuring performance meets operational standards
• Incident Management & TroubleshootingAct as the first point of contact for users of critical systems, providing initial support and troubleshootingMonitor IT systems, applications, and networks, responding immediately to anomalies or outagesLog and escalate incidents as per established procedures, ensuring timely resolutionIdentify affected services / users, communicate issues to relevant stakeholders, and initiate resolution effortsPerform first-line fault analysis, maintenance, and troubleshooting of network components (CISCO) using Ethernet and TCP / IP protocolsConduct hardware / software maintenance and remedial actions to ensure system reliability
• Reporting & DocumentationMaintain detailed logs of all operational activities, incidents, and resolutionsTrack anomalies, escalate issues when necessary, and follow up on incident resolutionsParticipate in user meetings, briefings, and workshops to stay aligned with operational updates
• Continuous Improvement & Shift WorkAdhere to predefined schedules and service levels, ensuring minimal resource impactProvide around-the-clock operational support in a rotating shift pattern with thorough handoversContribute to process and technical improvements to enhance service qualityPerform general administrative and housekeeping tasks to maintain operational efficiency

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring :

Nice to Have :

ALL CANDIDATES MUST BE ELIGIBLE TO WORK IN EU.

On Offer :