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Night receptionist • egling

Zuletzt aktualisiert: vor 27 Tagen
Night Shift Supervisor

Night Shift Supervisor

CorecruitmentMunich, Bayern, Germany
COREcruitment Ltd Munich, Bavaria, Germany (On-site).As a Hotel Night Agent you are responsible for providing excellent customer service and ensuring the smooth overnight operation of th...Mehr anzeigenZuletzt aktualisiert: vor 27 Tagen
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Night Shift Supervisor

Night Shift Supervisor

CorecruitmentMunich, Bayern, Germany
Vor 27 Tagen
Stellenbeschreibung

Night Shift Supervisor

COREcruitment Ltd  Munich, Bavaria, Germany (On-site)

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Salary : €33.000 + 20% night time surcharge

Start : ASAP

Languages : German and English

Job Summary :

As a Hotel Night Agent you are responsible for providing excellent customer service and ensuring the smooth overnight operation of the hotel.

This role includes handling guest check-ins and check-outs, responding to inquiries, managing reservations, and maintaining hotel security and safety during night hours.

Your Key Responsibilities :

  • Greet and assist guests with check-in and check-out procedures.
  • Handle calls, emails, and in-person inquiries regarding reservations, hotel services, and local information.
  • Process payments and maintain accurate records of transactions.
  • Monitor hotel security by ensuring only registered guests access the premises.
  • Address and resolve guest concerns and requests promptly.
  • Prepare and reconcile financial reports, including night audits.
  • Assist with setting up breakfast or early morning services as required.
  • Communicate any important issues to the morning shift team.
  • Maintain cleanliness and organisation at the front desk and lobby area.

Skills & Qualifications :

  • Previous experience in customer service or hospitality is preferred.
  • Strong communication and problem-solving skills.
  • Ability to work independently and stay alert during night shifts.
  • Familiarity with hotel reservation and property management systems is a plus.
  • Attention to detail and ability to handle financial transactions accurately.
  • Basic knowledge of safety and emergency procedures.
  • Fluent in  GERMAN AND ENGLISH