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JOB OPENING Title :           Patient Liaison Services Location :   Geilenkirchen, Germany Start Date : Immediately Job-Type :    Part Time / Part-Time On-Call / Minijob This is also a part-time on-call (PTOC) position.

• Substitute and replace personnel for planned and unplanned absences at the Administrative office.

Personnel should be available on short notice.) SUMMARY Medical Translator services are required for eligible health care beneficiaries as scheduled by the Government for the 52nd Medical Squadron / Spangdahlem Air Base.

T Coordinates support with International SOS (ISOS) Near Patient Team and provides assistance and information regarding Host Nation Facility (HNF) care and programs to beneficiaries hospitalized in host nation medical facilities.

Liaisons between the direct care facilities, host-nation facilities, and other services as required.

Provides coordination, communication of care, and necessary logistical arrangements with commanders, medical professionals, wing agencies, and family members upon notification of beneficiaries hospitalized in host nation facilities.

Coordinates administrative aspects (forms) of the patient’s health care with the host-nation facilities, and serves as a liaison during hospitalization.

Relays quality of care concerns to the TRICARE operations, administration office, and Near Patient Team, involving beneficiaries receiving care at Host Nation Facilities.

QUALIFICATIONS Must have the ability to read, speak, and write English, German and Dutch languages at a proficiency  Level 3 (fluent).

Be able to provide a significant service as a translator between the German and Dutch healthcare providers and American medical healthcare beneficiaries.

Type a minimum of 40 WPM.

High School Diploma or equivalent.

Shall have a background in areas such as nursing, medical customer care, or advice work.

Shall have excellent listening and communication skills to deal with complex and sensitive situations.

Knowledge of medical terminology.

Knowledge of Customer Service.

Knowledgeable in general medical ethics, health records administration.

Knowledge in telephone etiquette, office management methods, excellent communications, and customer service skills, strong organizational background, and computer operations, including Microsoft Windows and spreadsheet type applications.

Be familiar with Air Force Quality Management principles.

Patient confidentiality and the ability to deal with patient-sensitive information are indispensable.

Shall display courtesy toward coworkers and customers and maintain professional composure at all time.

Shall maintain an understanding / knowledge of both HIPAA and German privacy laws / regulations, and maintain a thorough understanding of the healthcare of DoD beneficiaries.

RESPONSIBILITIES include, but are not limited to Admissions :  During scheduled business hours, visits patients hospitalized in host nation facilities within a 45-mile radius of Geilenkirchen NATO AB, including but not limited to St.

Elisabeth Krankenhaus (Geilenkirchen), Aachen University, Städtisches Krankenhaus Heinsberg, and Atrium Hospital (Heerlen).

Assure the patient has an understanding of diagnosis, treatment, and reason for admission.

In the event of a serious diagnosis, contact the Primary Care Manager (PCM) and make sure there is follow-up care with the PCM.

After admission notification by a local host nation hospital of an 852 MTF active-duty admission, Patient Liaison notifies TOPA leadership and provides the following information : HNF name; date and time of admission; reason for admission; estimated time of stay; name of patient; FMP / last four of SSN; Date of Birth; and Sponsor’s Rank and Unit.

Deaths : Provides guidance and or assistance with death notification and coordination with City Hall.

Dispositions : Ensures patient has the necessary prescription(s) (preferably to 852 MDS formulary and format).

Reinforces / reminds patients to take discharge note to TRICARE and follow-up on any additional referrals / appointments / convalescent leave.

Verbally translate HNP recommendations to the PCM Nurse.

Patient Visits : Visits all inpatients at Host Nation Facilities (HNFs) at least once per duty day or more frequently as necessary.

Schedule any follow-up appointments and / or prescriptions required for continuity of care.

Accompanies patients to local facilities / providers’ offices for outpatient visits, as requested and on a non-interference basis with primary inpatient responsibilities.

Interprets / translates miscellaneous written material upon request by the TOPA Flight Commander.

Participates in teleconferences as needed.

Tricare Operations & Patient Administration  provides inpatients with admission packages and surveys as appropriate.

Coordinates supplemental care billing issues with host nation providers / facilities.

Records :   responsible for creating, maintaining, and disposing of only those government-required records that are specifically required.

Communication : The Patient Liaison shall establish and maintain rapport with appropriate MTF staff (military and civilian) and International SOS with whom interaction is essential for all care with daily huddles or as needed.

This report will include open and professional communication with members of the MTF.

You reside in the clinic and are responsible for translating, processing, maintaining, and releasing medical records and referrals.

The contractor is required to compile or extract medical records data to ensure compliance with regulatory requirements.

Host Nation Communication / Translation :  Coordinates between the SGH, PCMs with International SOS, and German providers to facilitate the smooth delivery of health care.

Translates American physicians’ requests for civilian care, specifically a patient’s medical condition and symptoms, into German.

Coordinates between the SGH, PCMs, and German and / or Dutch providers to facilitate the smooth delivery of health care.

Patient Translation Services :  Provides verbal interpretation for patients in need of urgent evaluations at Host Nation Emergency Rooms, Intensive Care Units, and Coronary Care Units during highly stressful and demanding situations, applying sound judgment and calmness while psychologically and emotionally supporting patients and their family members.

In case of admission, accompanies the patient to the receiving ward and initiates admission procedures.

Provides immediate translation of the Emergency Room reports.

External Translation Services :  Escorts and interprets during VIP tours at local civilian hospitals after clearance by the Commander, Administrator, SGH, or the TOPA Flight Commander.

Translates articles from local newspapers that discuss changes in local health-care policies from German and / or Dutch to English Information Systems :  Maintains and operates computer systems, including word processing, database management, Armed Forces Health Longitudinal Technology Application (AHLTA), and Composite Healthcare Computer System (CHCS).

Data Management  Compiles information for several inpatient and outpatient visits and provides the data monthly for completion of statistical reports.

Contact German / Dutch medical facilities and private medical clinics to obtain information for various base facilities,s including Clinical Laboratory, Admissions and Dispositions Office, Bioenvironmental, Physical exams, and Immunizations clinic.

Patient Management :  Provides patients' routine information throughout regular business hours concerning the German / Dutch health care system, appointment waiting times, costs of diagnostic tests, location of hospitals and claim filing, appointment cancellation, and rescheduling.

Provides information on health benefits and payment procedures to beneficiaries and partners with benefits coordinators when required.

Refers patients to a benefits counseling and assistance coordinator (BCAC) for an explanation of procedures beyond his / her knowledge level.

Assists billing agencies in handling beneficiary patients with multiple insurance coverage.

Clarifies the host nation's written prescriptions for the 52 MDG Pharmacy and 852 MTF Pharmacy.

APPLICATION PROCESS For more information, go to our  website .  Upload your resume directly at  https : / / french-consulting.com / careers .

DOCPER / SOFA / Logistical Support Status This position is not eligible for support under the NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.

French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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