Onboarding specialist Jobs in Simmern

Company Mission

We have continuously invested in new technologies since its founding in 1998 and is proud to employ over 400 IT experts.

Our broad portfolio of IT services is based on a solid IT architecture with a focus on security, infrastructure and cloud solutions. With locations throughout Germany, branches in Switzerland and our own support department, we offer you not only proximity, but also tailor-made, manufacturer-independent advice.

With us, you have the opportunity to exploit your full potential as an IT pioneer. Our company promotes committed employees and offers space for continuous development and innovation. Your work will help accelerate our customers' innovative power and ensure their long-term success.

Core Values

We trust in the competence of our employees and offer our young IT professionals excellent career opportunities. The promotion and development of individual talent is an essential contribution to the sustainable market development of our company. We stand for fairness and respect in our dealings with customers, partners and employees. A friendly and positive working atmosphere is the prerequisite for performance, satisfaction and success. Customer and service orientation is very important to us.

Requirements

You have several years (at least 3) of practical experience in one or more of the following areas :

Microsoft product range (Windows Server, Active Directory, Exchange, MS-SQL, etc.)

Storage (IBM, NetApp, Dell, Huawei)

Virtualization (VMware vSphere, Citrix XenServer, MS Hyper-V)

Microsoft Terminal Services or Citrix XenApp / XenDesktop

Veeam BR or Veritas Backup Exec

IT security (Sophos, Barracuda Networks, Kaspersky Endpoint Protection, Forti)

You also speak fluent German (C1 / C2)

Tasks Responsibilities

Receiving customer errors, recording in the ticket system, independent analysis and problem solving

Our Support is not a classic hotline, but maintains a partnership-based and very personal customer relationship

Many of our customers have outsourced complex IT / server infrastructures to us, which are fully managed by IT support

IT support has teams of experts (e.g. Microsoft, Citrix, VMware, etc.) who provide second or third level support and have a high level of specialist knowledge

Due to the proximity to the customer, the support team also works conceptually and advises customers on all questions relating to IT infrastructure

Many customers are also supported regionally on site by the support team, i.e. the activity can be a mixture of internal and external support depending on our customers' wishes

Core Benefits

Health / Wellness Programs :

1) Business Bike, Hansefit, Wellpass and company pension plan.

2) Access to company fitness programs.

Work-life balance :

1) Flexible working hours.

2) Up to 2 days of home office per week.

3) Annual company-wide events.

Professional development :

1) Paid certifications and further training.

2) Opportunities to switch between departments and projects.

3) Structured onboarding and feedback processes.

Benefits of taking this job :

1) Comprehensive IT management : Fully manage complex IT / server infrastructures.

2) Customer interaction : Close customer relationships and conceptual consulting function.

3) Flexible work : Mix of internal and external customer support depending on preference.

4) Team culture : Supportive and friendly team environment with a focus on personal and professional development.

5) Stability and growth : The opportunity to work in a stable and growing company with future-oriented IT solutions.

Hiring Process

1) First interview : We discuss experience, skills and suitability for the position.

2) Trial day : Practical assessment to check suitability in the real work environment.

3) Final decision : If both parties agree, the hiring takes place.

Location

Simmern (60km from Mainz / Wiesbaden) (Hybrid)