Operation analyst • dusseldorf
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With more than 13000 employees, Huawei Europe has contributed 12.3 billion GDP. We have been providing competitive products, solutions, and services for consumers, telecom carriers, and enterprise customers, creating 143,800 jobs in Europe. With more than 200 universities and colleagues' cooperation, we’ve nurtured 20,000+ trained ICT students over the past 3 years.
About Huawei
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions.
Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.
Job Title:
Online shopping Operation Specialist(contractor)
Job Location: Dusseldorf, Germany; Hague, Netherlands; Budapest, Hungary
Main Responsibilities:
1. Partner registration, approval, and account application;
2. Provide guidance and training for partners to place orders, track and process orders, review relevant information (warranty location and warranty period), confirm payment information, align financial information, and maintain order status.
3.Coordinated with Service Partners, Representative office and HQ to address and resolve any issues which block Warranty extension.
4. After-sales maintenance documents, license issuance, etc.
Requirements:
1- Project Management
Planning and Coordination: Strong skills in planning, organizing, and coordinating service activities and projects.
Time Management: Ability to manage multiple service requests and projects simultaneously, ensuring timely completion.
2- Customer Relationship Management
Customer Service: Excellent skills in managing customer relationships, addressing inquiries, and resolving complaints.
Communication: Effective communication skills for interacting with customers, service partners, and internal teams.
3-Soft Skills
Adaptability: Being flexible and adaptable to changing conditions and requirements.
Attention to Detail: Ensuring accuracy and thoroughness in all service-related activities.
Customer-Focused Mindset: Keeping the customer's needs and satisfaction at the forefront of all service decisions
Good for Power Point /excel/Word for data analysis
What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.
Interested? Please apply with your documents in English. Applications without CV will not be considered.
Important: To be considered for this role, applicants must be eligible to work and live in (Germany, or Netherlands or Hungary).
Privacy Statement:
We are committed to protecting your privacy by following the local legal data privacy legislation. If you decide to continue your contact with Huawei, you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely.
https://career.huawei.com/socRecruitment/euportal/portal/privacy-notice.html
If you have any queries in regards to Huawei Europe Data Privacy, please feel free to contact our European Data Protection Officer by clicking here.
