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Technical Support Engineer

Technical Support Engineer

Booming GamesKronach, Bavaria, Germany
As a Technical Support Specialist you will be the first point of contact for clients ensuring timely and effective resolution of technical issues. Your role will involve guiding users on our product...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
Therapy Development Manager DACH

Therapy Development Manager DACH

Edwards LifesciencesGermany, Bayern, Remote
Homeoffice
Vollzeit
Lead the implementation of complex clinical practice strategies for sustained therapy adoption and improvement of patient care within hospital and hospital systems. Create and successfully lead the ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Versandmitarbeiter Automobilindustrie (m / w / d)

Versandmitarbeiter Automobilindustrie (m / w / d)

ARWA Personaldienstleistungen GmbHKronach
14,53 € stündlich
Du bist Versandmitarbeiter Automobilindustrie (m / w / d) und möchstest im Rahmen der Arbeitnehmerüberlassung bei uns arbeiten?. Dein neuer Arbeitsplatz für 14,53 € pro Stunde befindet sich in Kronach...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
(Senior) Sales Manager - Brewery Industry (f / m / d)

(Senior) Sales Manager - Brewery Industry (f / m / d)

Schneider ElectricBayern, Germany
Remote - located nearby a ProLeiT office in Herzogenaurach, Leverkusen, Hannover or Halle (Saale) with a regular presence in our headquarter office. We are the market leader for industrial automatio...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Technical Support Engineer

Technical Support Engineer

Booming GamesKronach, Bavaria, Germany
Vor 23 Tagen
Stellenbeschreibung

About the role

As a Technical Support Specialist you will be the first point of contact for clients ensuring timely and effective resolution of technical issues. Your role will involve guiding users on our products troubleshooting challenges and collaborating with internal teams to improve the customer experience.

Responsibilities

  • Provide the highest level of customer service to our customers in European timezone via Skype JIRA Service Desk and Mail while adhering to our strict SLAs for response and restoration times
  • Log inquiries of customers and escalate accordingly
  • Analyze and report product malfunctions
  • Identify customer needs and assist with using specific features
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with Stakeholders

Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Experience using help desk software and remote support tools
  • Fluent English is a must additional languages are a plus
  • Excellent communication and problemsolving skills
  • Patience and professionalism when handling tough cases

    • Nice to have

  • Familiarity with gambling industry is a plus

    • Good to know

  • This is a fulltime fully remote freelance / independent contractor position
  • Please make sure to submit your CV English in order to be considered

    • Why Work for Booming Games

    Founder led. Impact driven. Employee centric.

    At Booming Games were reshaping the iGaming world with our remotefirst approach. Our rhythm Thrilling slot games with captivating features and stunning designs released every two weeks no exceptions! Here its all about coownership and real growth. Dive into a diverse team where your input powers every game we craft!

    Our perks

  • Were a 100% remotefirst company offering a bestinclass remote experience
  • Competitive package
  • Dogfriendly offices in Berlin and Malta
  • Familyfriendly policies
  • Career growth opportunities
  • Zestful working environment
  • Knowledge sharing opportunities
  • Dynamic culture surrounded by industry experts
  • Company social events for team bonding

    • Contact

    HR Team

    Key Skills

    Database,Jira,Linux,Bank,Java

    Employment Type : Full Time

    Experience : years

    Vacancy : 1