Product support specialist Jobs in Petershagen/Eggersdorf

Intro About Spaceshelf At Spaceshelf, we’re building something big—starting small. We're on a mission to transform how brands and retailers think about inventory by enabling seamless inventory sharing. Big marketplaces have had this power for years, and now we’re putting it in the hands of everyone. We are a tiny but ambitious team, backed by top-tier VCs and led by serial entrepreneurs who’ve been at the forefront of e-commerce innovation . Our founders have built and scaled startups from scratch and played key roles in industry-defining giants like Zalando , Shopify , Ankorstore , and Delivery Hero . Now, they’re bringing that game-changing expertise to create the next-generation Marketplace-as-a-Service platform.If you’re the kind of person who thrives in a fast-paced, high-autonomy environment and loves turning ideas into tangible products, let’s talk! Tasks

• Core Platform Product Management :
• How can we manage orders of a new merchant that has several fulfillment facilities? Discover customer problems or workflow gaps and work together with engineering to find solutions to them. Core Platform Workflow Creation How do we onboard a vendor? What is the set of configurations that we can offer to solve customers’ needs? Our goal is to solve complex problems, with easy solutions that blend into our customers’ workflows in the smoothest way possible. In order to be on top of all the ecommerce platform options and customer specific needs, we need to document how our product works, and what are all the possible configurations that Spaceshelf can offer. Become our expert of ecommerce platforms like Shopify, WooCommerce, Magento and always stay on top of their developments to make sure our solution is leveraging their capabilities in the best possible way. Internal tools How do we help Spaceshelf Operations to be able to manage an ever growing catalog? While scaling we will have new challenges in operating Spaceshelf, which will require us to grow the available internal tools, and potentially to expose more of them outside. Work with operations and engineering to find the opportunities for improvements and bring them to life Requirements 5+ total years of experience in product / project management and or engineering preferably in a startup, with strong focus on customer centrality. Attention to details. Thrive in detailing everything to the lowest degree of precision and love to verify all the assumptions as much as possible. Experience with UI / UX, automation tools and process optimization. Experience with no-code / low-code platforms. Strong problem-solving and analytical skills, with experience in optimizing operational workflows. A self-starter with a proactive mindset, capable of working independently in a fast-paced, dynamic environment. Excellent communication skills with the ability to work cross-functionally and engage directly with customers. Fluency in English, both written and spoken, is required. Big plus : Background in retail, e-commerce, online platforms, SaaS, with a deep understanding of industry challenges and operational needs. Benefits Why Join Spaceshelf? Exceptional founders & investors – Work closely with experienced founders, backed by top-tier venture capital investors who believe in our vision. Growth opportunities – As we scale, you’ll have the opportunity to take on more responsibilities, grow into leadership roles, and shape the direction of the company. Fast-paced and entrepreneurial environment – Be part of a small but ambitious team where your ideas and initiatives are valued. This is a rare opportunity to build something groundbreaking from the ground up. Ownership & Autonomy – We believe in empowering our team members to take ownership of their work. You’ll have the freedom to drive initiatives, make decisions, and truly make an impact. Closing If you’re excited about building the future of e-commerce and want to be part of a team that is shaping the next wave of retail innovation, we’d love to hear from you!