Quality assurance lead Jobs in Landstuhl

Site Lead

UMGC Europe

Overseas Regular Staff, Full-time (100%FTE), Grade 005

The Site Lead (SL), in coordination with the Regional Director and Assistant Director, is responsible for overseeing day-to-day operations of a specific field site. The SL is the direct supervisor for the local field staff, per divisional structure, and will be responsible for managing staff performance and administrative functions in Workday. The SL works closely with Regional Leadership, Education Service Officers (ESO), Education Center counselors and personnel, and the University of Maryland Global Campus (UMGC) administrative offices to administer UMGC programs and services. In addition to the duties stated above, the SL is also responsible for program coordinator duties such as preparing for and carrying out student support services and National Test Center (NTC) services. Program coordinator duties include, but are not limited to, managing student cases in Salesforce, data entry, outreach, marketing, and maintaining accurate student records.

SPECIFIC RESPONSIBILITIES INCLUDE :

Supervise and lead staff at the assigned site

Work out of the field site office and be available during core business hours and evenings / weekends, as needed to ensure on-site coverage; some travel will be required

Collaborate with key stakeholders (, CRM, logistics, operations, student services, academic affairs) for on-site operational needs, escalating when appropriate

Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive

Ensure all student and lead interactions are entered in Salesforce and appropriate follow-up activities are scheduled

Manage key student business processes, including community outreach, and student recruitment

Address and resolve staff concerns, escalating when appropriate

Coordinate with the appropriate department to troubleshoot and resolve faculty and student concerns

Schedule and proctor NTC examinations, as needed; ensure quality assurance of the testing program through coordination with the division NTC point of contact

Establish relationships and effectively communicate with host military Education Services Officer (or equivalent), respective education center staff, and local commands

Represent UMGC at official functions (, local education fairs, open houses, semester start-ups, student appreciation days, local graduations)

Ensure classrooms are provided with adequate space and needed technology for class instruction

Manage staff and office schedule to ensure members of the UMGC community are supported in accordance with operational needs

Support AD of training with onboarding new staff through mentorship and training, ensuring new staff have the tools and resources needed to successfully perform the functions of their job

Supports class scheduling through providing recommendations for classes, coordinating class cancellation follow-ups, and tracking student populations

Act as backup for the Assistant Director when they are out of the office

Keep staff at all levels informed of key developments and updates

Other job-related duties as assigned

REQUIRED EDUCATION AND EXPERIENCE :

Bachelor's degree from a regionally accredited institution or equivalent

Organization and time management skills; ability to prioritize and manage multiple tasks

Effective verbal, written, and interpersonal communication skills

Ability to understand and operate in foreign countries adapting to local rules, complexities, and practices

PREFERRED EDUCATION AND EXPERIENCE :

Master's degree from a regionally accredited US institution or equivalent

Experience with using customer relationship management (CRM) and student information systems

Experience managing and supervising others in a higher education or customer service environment or relevant work experience

Six (6) months minimum academic and administrative experience at a college or university

Experience as a program coordinator with UMGC or at a higher education institution or equivalent

Previous experience with student recruitment and / or outreach

Possess a valid local driver's license and be able to obtain and maintain a military driver's permit in the host nation

WHO MAY APPLY :  Local candidates with ILS preferred. Criteria under which applicants qualify for ILS are : must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit : .