Quality assurance specialist Jobs in Heppenheim

Operations is the heart and soul of everything Amazon does.As member of the ACES (Amazon Customer Excellence Systems) andQuality team, you will solve complex challenges and contribute tothe optimization of the delivery stations operations, providingstation with sufficient knowledge and appropriate tools to improveperformance. You goal is to identify, design, and deliver processimprovement solutions for various customer experience initiatives,designed to improve Amazon’s ability to deliver directly tocustomers through its network of 3rd party vendors. Key jobresponsibilities

• Complete daily routines in the field of addressdata quality with the aim to improve delivery quality.
• Monitorand analyze data to track key quality metrics.
• Perform audits,assessments and deep dives of field processes and procedures.
• Uselogical thinking, analytical & problem-solving skills toidentify potential areas for improvement.
• Communicate any qualityproblems or concerns that are impacting the customer experience.
• Verify potential access codes and delivery instructions forassigned addresses and update records as needed. A day in the lifeYou will have the exciting opportunity to make history by becominga member of the ACES (Amazon Customer Excellence Systems) andQuality team whose purpose is to create unprecedented customerexperiences on a daily basis. We’re looking for innovation andproblem-solving skills, and a passion to create world classcustomer experiences that will change the face of commerce. Aboutthe team Amazon Logistics, or AMZL, handles ‘last mile’ deliveryduties in partnership with third-party distribution businesses. Weutilise creative thinking and continuous improvement initiatives toget millions of physical products into the hands of our customers.Our goal is to make our customers’ delivery experience as smooth aspossible and roll out global delivery solutions for our newestconcepts, like Amazon Fresh, Prime Now and Amazon Restaurants.There are two sides to what we do. Our ‘under the roof’ associatesprocess millions of products for dispatch to our delivery teams.Our team is people-focused and supportive, particularly as lots ofour people work through the night. We focus mostly on operations,with 24 / 7 shifts in most of our locations. Meanwhile, our ‘on theroad’ people work with Amazon Flex - a network of deliverycontractors. Every year, we continually raise the bar for customerexperience with new, innovative delivery services. We look for newways to overcome industry wide logistics challenges and new ideasto reduce our carbon footprint, supported by a portfolio ofcutting-edge vehicles (including Electric Vehicles) and technologyto help us do just that. GRUNDQUALIFIKATIONEN
• Advancedproficiency in German language, in both written and verbalcommunication (C1 Common European Framework of Reference, CEFR)
• Relevant experience working with data analytics and using thesemetrics to identify problems
• Relevant experience working with theMS Office suite (Word, Excel, Outlook) in a professionalenvironment BEVORZUGTE QUALIFIKATIONEN Preferred qualifications arenot required to apply for a position at Amazon. If you have all thebasic qualifications above, we’d love to hear from you.
• Customerservice skills to effectively communicate with internal andexternal partners
• Experience using a transportation managementsystem
• Parcel delivery experience, with market / geographicexpertise You are organized and able to meet deadlines througheffective prioritization of your tasks, even when requests overlap.This position requires on-site presence and occasional deviationsfrom regular office hours may be required. Amazon is an equalopportunities employer. We believe passionately that employing adiverse workforce is central to our success. We make recruitingdecisions based on your experience and skills. We value yourpassion to discover, invent, simplify and build. Protecting yourprivacy and the security of your data is a longstanding toppriority for Amazon. Please consult our Privacy Notice(https : / / www.amazon.jobs / en / privacy_page) to know more about how wecollect, use and transfer the personal data of our candidates.m / w / d Our inclusive culture empowers Amazonians to deliver the bestresults for our customers. If you have a disability and need aworkplace accommodation or adjustment during the application andhiring process, including support for the interview or onboardingprocess, please visithttps : / / amazon.jobs / content / en / how-we-hire / accommodations for moreinformation. If the country / region you’re applying in isn’t listed,please contact your Recruiting Partner.