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Quality technician Jobs in Korntal munchingen

Zuletzt aktualisiert: vor 2 Tagen
Support Quality Associate

Support Quality Associate

AutodeskLudwigsburg, Germany
Homeoffice
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Quality Assurance Lead

Quality Assurance Lead

RocheWurttemberg, Germany
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Quality Manager IT (m / w / d)

Quality Manager IT (m / w / d)

Sogeti DeutschlandStuttgart, DE
Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
  • Gesponsert
Quality Controller / Mitarbeiter Qualitätssicherung (m / w / d)

Quality Controller / Mitarbeiter Qualitätssicherung (m / w / d)

Strulik GmbHStuttgart, DE
Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
SW Quality Engineer

SW Quality Engineer

CoolJobsStuttgart, CZ
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Quality Manager (m / f / d)

Quality Manager (m / f / d)

ExyteStuttgart
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Praktikum im Bereich Quality Management International

Praktikum im Bereich Quality Management International

BOS GmbH & Co. KG KarriereOstfildern bei Stuttgart, Germany
Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
  • Gesponsert
Führungskraft Quality Management (m / w / d) Automotive

Führungskraft Quality Management (m / w / d) Automotive

Michael PageStuttgart, Deutschland
Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
  • Gesponsert
Data Quality Manager : in (m / w / d)

Data Quality Manager : in (m / w / d)

HDI AGStuttgart, DE
Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
Quality Engineer Defence

Quality Engineer Defence

Yeah! GlobalBaden-Württemberg, Germany
Mehr anzeigenZuletzt aktualisiert: vor 28 Tagen
IT Quality Manager (f / m / d)

IT Quality Manager (f / m / d)

Porsche Digital GmbHLudwigsburg, Baden-Württemberg, Deutschland
Quick Apply
Mehr anzeigenZuletzt aktualisiert: vor 15 Tagen
  • Gesponsert
Software Quality Engineer (m / w / d)

Software Quality Engineer (m / w / d)

ROSA ExpertsStuttgart, DE
Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
  • Gesponsert
Praktikum im Bereich Quality Management International

Praktikum im Bereich Quality Management International

BOS GmbH & Co. KGOstfildern bei Stuttgart, Germany
Mehr anzeigenZuletzt aktualisiert: vor 21 Tagen
  • Gesponsert
Quality Engineering / Testing Consultant (all genders)

Quality Engineering / Testing Consultant (all genders)

AccentureStuttgart, DE
Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
Quality Technician (m / w / d)

Quality Technician (m / w / d)

ValeoBietigheim-Bissingen
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Quality Controller

Quality Controller

CoatsBaden-Württemberg
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Quality Coordinator Germany

Quality Coordinator Germany

World Courier (Deutschland) GmbHStuttgart, Germany
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Support Quality Associate

Support Quality Associate

AutodeskLudwigsburg, Germany
Vor 30+ Tagen
Anstellungsart
  • Vollzeit
  • Homeoffice
Stellenbeschreibung

Position Overview

We are looking for an accountable, impactful, and innovative Support Quality Associate (SQA) to expand our world-renowned Customer Support Team. As an SQA, reporting to the Quality Manager, you will help pioneer what quality assurance and feedback delivery means for our team so that we can improve the service we provide to customers and the learning experiences for our employees in their careers. You will also support our customers throughout their daily operations with passion, experience empathizing with frustrated customers, and a craving for feedback. This is an exciting time at Autodesk and you will lead from the front - you will affect our employees' and customers' experiences every day, in several industries, all over the world. This job can be hybrid or remote (dependent on your current location).

Responsibilities

50% of time spent driving Quality Assurance (QA) results (via MaestroQA)

Identify and deliver trend analysis data to drive Enablement and Documentation effectiveness; help create or cater boot camps and other training programs

Grade cases (chats, emails, and phone calls), address grade appeals, and deliver feedback to EBCS Support employees

Oversee and maintain our grading rubric to adapt to changing business needs and goals

Lead regular calibration sessions to ensure grading cohesion, areas of improvement are identified and acted upon, and provide coaching opportunities

Own, develop, and maintain reports based on grades, CSAT, and other goals

50% of time supporting customers and internal users who use EBCS in different platforms. Our channels of communication are live chat, email, and phone.

Interactions include but are not limited to :  troubleshooting technical issues, product usage questions, onboarding and set up, subscription inquiries, and carrying customer's voice to internal teams to drive the business forward

Perform investigations into technical issues, and log cases with accurate information to provide a full record of each issue and resolution. Ensure every interaction is of the highest quality

Communicate daily with the Technical Team, SOPX, and Leadership to report support issues, bugs, important

user concerns, customer sentiment, and product feedback

Minimum Qualifications

Hit goal in KPIs (the Whats) and behaviors (the Hows) in your current role (impactful, accountable, courageous, and integrity)

Data-driven; you're comfortable creating & analyzing reports, telling a story with the data, and delivering action-items to partners

Experience handling support requests from a variety of different channels, while handling emails, supporting your peers, and always learning new things

Use Autodesk procedure to guide interactions with customers; are transparent and honest

Are comfortable navigating a CRM

Understand the basic functionality of Apple iOS, Android, and Windows platforms as well as cloud-based software like Microsoft Suite, OneDrive, etc

Previous experience troubleshooting and supporting iOS, Android, and Windows platforms

Experience with chat systems

Familiarity with the construction industry

LI-TG1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $53,300 and $91,850. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity