Reservation supervisor Jobs in Hermeskeil

lux-Airport - Société de l’Aéroport de Luxembourg SA

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Working for lux-Airport

Do you know Luxembourg airport as a passenger?

Would you like to join our team?

lux-Airport is the company that operates Luxembourg's national airport.

Its main roles are :

Providing a safe, high-performance infrastructure for the air transport of passengers and goods

Developing the surrounding areas in terms of activities and facilities.

Our airport has over 120 direct destinations served by 16 airlines.

In 2024, it welcomed some 5.4 million passengers.

Moreover, by handling 830,468 tonnes of freight in 2024, Luxembourg Airport ranks among the top freight hubs in Europe.

lux-Airport currently employs over 390 people from a wide range of backgrounds and nationalities.

The smooth running of our company relies first and foremost on the passion and excellence of our staff.

To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent.

Why joining us?

Working for lux-Airport means working in an exciting and stimulating environment.

It also means adopting a mindset that is respectful, committed, conscientious, solutions-oriented and optimistic.

In fact, we believe that this approach is the most effective way of fostering personal fulfillment.

It also creates a working environment where individuals can develop their full potential and expertise.

This perfectly reflects our “Just Culture”.

Our job opportunity

Today, we are currently recruiting

a Terminal Supervisor.

Your responsibilities

• Your daily tasks

Supervising, monitoring and guiding the operations in the terminal, in collaboration with the Handler

Being the first point of contact for passengers at the terminal (Landside and Airside)

Intervening in case of increased activity, abnormal operations or emergencies

Directing passengers to the appropriate contacts

Being the point of contact for all the actors in the terminal (Police, Customs, airlines, etc.)

Monitoring and transmitting information on the operational status of the terminals

Transmitting to the Info Desk instructions on the messages to be broadcast to passengers

Transmitting complaints to the relevant departments

Participating in the management of exceptional events and operational hazards

Drawing up daily operating incident reports

Organizing and establishing quality check

Participating in inclusion initiatives (e.g. Hidden Disabilities Sunflower project, for people with invisible disabilities).

Participating in the integration of new employees

Participating in waste sorting and energy saving through responsible behavior

The required profile

Studies / training

Graduate degree (Bachelor) or equivalent experience

Experience

5 years in the airport industry

Skills and knowledge required

Mandatory :

Microsoft Office suite

Mandatory :

French  :

fluent spoken and written (C1 minimum)

English  :

fluent spoken and written (C1 minimum)

Valid permanent B driving licence

Please note that this position is organized on a shift basis.

Given the restrictive nature of this type of work schedule, we invite you to carefully consider the compatibility of these hours with your private life before applying.

Our offer

A compensation based on a salary scale, plus fringe benefits

A chance to work for a prestigious, stable and growing Luxembourg company with an international dimension.

Note regarding the recruitment process

The whole application process is managed by Skeeled.

Our recruitment team will contact you in case your profile matches to our needs.

Thank you in advance for your understanding.