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Zuletzt aktualisiert: vor 3 Tagen
Customer Success Risk Manager

Customer Success Risk Manager

CyberArkDüsseldorf, North Rhine-Westphalia, Germany
We are seeking a Customer Success Risk Manager to join our Customer Success Engineering team within Customer Success.The ideal candidate is adept at navigating complex at-risk customer situati...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Energy Analyst

Energy Analyst

enshift AGDüsseldorf, North Rhine-Westphalia, Germany
Wir unterstützen namhafte Immobilien- und Industriekunden bei der Analyse Finanzierung Umsetzung und fortlaufenden Optimierung von nachhaltigen Energielösungen. Mit unserer digitalen Plattform ermög...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Junior Credit Analyst (gn)

Junior Credit Analyst (gn)

PS Direkt GmbH & Co. KGDüsseldorf
Whether its thorough analysis, a sharp sense for risk or the ability to structure complex financial data as a Junior .In this role, you combine analytical insight with strong business acu...Mehr anzeigenZuletzt aktualisiert: vor 11 Tagen
Compliance and Risk Management Module Expert

Compliance and Risk Management Module Expert

Huawei EuropeDüsseldorf, Nordrhein-Westfalen, Germany
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices.With integrated solutions across four key domains – telecom networks, IT, sma...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Consultant - Risk & Resilience

Consultant - Risk & Resilience

McKinsey & CompanyDusseldorf
Driving lasting impact and building long-term capabilities with our clients is not easy work.You are the kind of person who thrives in a high performance / high reward culture - doing hard things, pi...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Manager Underwriting – 27945

Manager Underwriting – 27945

Emerald Group LtdDüsseldorf
Playing a decisive role in further expanding the market position.You will be responsible for the underwriting performance management of dedicated global lines of business with a focus on property / c...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Experte Technology Risk Management

Experte Technology Risk Management

PwC DeutschlandDüsseldorf, North Rhine-Westphalia, Germany
Experte Technology Risk Management (w / m / d).Als Teil unseres Teams prüfst du innovative Technologien gemeinsam mit Fachexpert : innen wie z. Datenschutz, Artificial Intelligence, Intellectual Property,...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
  • Gesponsert
Product Compliance Subject Matter Expert

Product Compliance Subject Matter Expert

Leonid Group LtdGreater Dusseldorf Area, Germany
A leading multinational company in the.Product Compliance Subject Matter Expert to strengthen its internal function.Ensure strong governance and enforcement of product compliance across the organiz...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
Market Risk Analyst (f / m / d)

Market Risk Analyst (f / m / d)

UniperDüsseldorf, DE
Our Market Risk Team is looking for You!.At Uniper, we are pro-actively transforming the world of energy whilst at the same time ensuring security of energy supply. As an internationally operating c...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
Credit Analyst (m / f / d) - In 3 Minuten erfolgreich bewerben - Arbeitserlaubnis erforderlich

Credit Analyst (m / f / d) - In 3 Minuten erfolgreich bewerben - Arbeitserlaubnis erforderlich

Mitsui & Co. Deutschland GmbHDüsseldorf, Deutschland
Within a worldwide network, our skilled employees focus on customer-oriented solutions.Deutschland GmbH is mainly active in the fields of chemicals / plastics, infrastructure / machinery, steel, inform...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
Risk Analyst Deal & Placing Team Real Estate (w / m / d)

Risk Analyst Deal & Placing Team Real Estate (w / m / d)

MRH TroweDüsseldorf
Consultants bei der Beratung und Betreuung von Real Estate Key Accounts im Bereich der betrieblichen und immobilienbezogenen Versicherungen. Risiko- und Vertragsanfragen effizient löst.Du bist für u...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Senior Analyst

Senior Analyst

CVS HealthRatingen, North Rhine-Westphalia, Germany
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
Operations Analyst (m / w / d) - 80% remote

Operations Analyst (m / w / d) - 80% remote

eXperts consulting centerDüsseldorf
Homeoffice
Operations Analyst (m / w / d) - 80% remote.Wenn Sie Ihrer Karriere die entscheidende Wendung geben möchten, dann sind Sie bei experts genau richtig. Mit uns entdecken Sie Ihre Potentiale und finden Weg...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Specialist (mfd) Information Security Risk Management

Specialist (mfd) Information Security Risk Management

SIXTAny, Germany
As a Specialist (m / f / d) Information Security Risk Management you will play a crucial role in supporting the implementation of our robust security policies and frameworks as well as contributing to ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Senior Risk Governance Manager (w / m / d)

Senior Risk Governance Manager (w / m / d)

TARGOBANKDüsseldorf, Germany
Das ist unser Anspruch als Arbeitgeberin.Für unsere Hauptverwaltung suchen wir Menschen, die dafür sorgen, dass sich unsere Kundschaft an jedem Touchpoint verstanden fühlt.Sie entwickeln gemeinsam ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Risk Manager (w / m / d)

Risk Manager (w / m / d)

ecardon payments GmbHDüsseldorf, Germany
Mit bis zu 8 Mitarbeitern bedienen.Händler mit Onlinezahlungslösungen.Hierzu bieten wir unseren Kunden eine Auswahl an Zahlmethoden über einen einzigen. Zugangspunkt gepaart mit der notwendigen Stat...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Senior Risk Governance Manager (w / m / d)

Senior Risk Governance Manager (w / m / d)

TARGOBANK AGDüsseldorf, DE
Das ist unser Anspruch als Arbeitgeberin.Für unsere Hauptverwaltung suchen wir Menschen, die dafür sorgen, dass sich unsere Kundschaft an jedem Touchpoint verstanden fühlt.Sie entwickeln gemeinsam ...Mehr anzeigenZuletzt aktualisiert: vor 13 Tagen
Local Process Risk Management Representative

Local Process Risk Management Representative

Air LiquideDüsseldorf, North Rhine-Westphalia, Germany
Air Liquide is a world leader in gases, technologies and services for industry, health and the environment.Our company offers innovative solutions based on continuously improving technologies.We pr...Mehr anzeigenZuletzt aktualisiert: vor 13 Tagen
Intern Financial Services Quantitative Risk Management

Intern Financial Services Quantitative Risk Management

BDODüsseldorf, North Rhine-Westphalia, Germany
A team of experts supports our clients such as tier 1 credit institutions, leasing companies, fintechs or asset managers within the financial services industry. Hereby we provide customized and best...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
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Customer Success Risk Manager

Customer Success Risk Manager

CyberArkDüsseldorf, North Rhine-Westphalia, Germany
Vor 30+ Tagen
Stellenbeschreibung

We are seeking a Customer Success Risk Manager to join our Customer Success Engineering team within Customer Success. The ideal candidate is adept at navigating complex at-risk customer situations with a proven track record of guiding customers back to stability even in challenging scenarios ideally in Customer Success Management. This role requires a hands-on leader who can orchestrate cross-functional teams respond swiftly when risks are identified by customer-facing teams and drive mitigation plans to successful outcomes that directly improve customer retention.

If you thrive in environments where proactive risk management meets cross-functional execution and you have the passion to safeguard customer relationships this is your opportunity to make a direct impact on retention and satisfaction.

Key Responsibilities :

Risk Identification & Response

  • Respond promptly to risks identified and recorded by customer-facing teams and digital programs conduct health analysis and ensure all relevant information is captured and assessed.
  • Collaborate with Success Management Support Services Sales Product Management and other teams to validate risk scenarios and prioritize mitigation efforts.

Risk Mitigation Planning :

  • Develop comprehensive risk mitigation plans tailored to specific customer scenarios leveraging best practices standardized playbooks and field experience.
  • Define clear objectives success metrics priorities and timelines for each mitigation plan.
  • Cross-Functional Orchestration :

  • Lead and coordinate cross-functional teams to execute mitigation plans ensuring accountability and timely follow-through and escalating blockers when necessary
  • Serve as the central point of contact for all stakeholders involved in risk mitigation facilitating communication and alignment. Coordinate internal calls to resolve issues and join external customer calls as needed.
  • Track and document remediation tasks ensuring timely updates and visibility into progress.
  • Customer Retention Focus :

  • Drive actions that directly mitigate customer risk and improve retention outcomes.
  • Monitor and report on the effectiveness of mitigation plays collaborating with the appropriate stakeholders to adjust plans as needed to maximize impact.
  • Continuous Improvement :

  • Analyze outcomes of mitigation efforts to identify trends bottlenecks and opportunities for process enhancement.
  • Recommend improvements to risk management workflows and playbooks based on real-world results.
  • Success Measurement :

  • Monitor contribution to retention performance by tracking key metrics.  Leverage data-driven insight to inform future risk mitigation efforts.
  • Contribute insights on trends mitigation progress and outcomes to stakeholders regularly.
  • #LI-CB1

    Qualifications :

  • Bachelors degree in Business Administration Risk Management Operations Management or a related field. Equivalent field experience may also be considered.
  • Minimum of 5 years working with customers in risk management and customer success scenarios or escalatory situations or equivalent experience managing high-stakes projects.
  • Experience interacting with risk analytics process documentation and business applications like Tableau Salesforce Gong and Gainsight.
  • Strong data analysis skills to assess risk impact and mitigation effectiveness interpreting customer health data and sentiment.
  • Excellent cross-functional leadership and communication skills with the ability to inspire and guide cross-functional teams toward shared goals.
  • Proactive hands-on approach to problem-solving and process improvement.
  • Additional Information :

    We are proud to foster a diverse and inclusive workplace where every individuals unique background perspective and contribution is celebrated. We believe that by embracing diversity we drive innovation and create a stronger more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race colour age religion sex sexual orientation gender identity or disability. Upon conditional offer of employment candidates are required to complete a comprehensive background check as per our internal policy.

    CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.

    Remote Work : No

    Employment Type : Full-time

    Key Skills

    Arm,Risk Management,Financial Services,Cybersecurity,COSO,PCI,Root cause Analysis,COBIT,NIST Standards,SOX,Information Security,RMF

    Department / Functional Area : Sales

    Experience : years

    Vacancy : 1