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Customer Success Risk Manager
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Customer Success Risk Manager
CyberArkDüsseldorf, North Rhine-Westphalia, GermanyWe are seeking a Customer Success Risk Manager to join our Customer Success Engineering team within Customer Success. The ideal candidate is adept at navigating complex at-risk customer situations with a proven track record of guiding customers back to stability even in challenging scenarios ideally in Customer Success Management. This role requires a hands-on leader who can orchestrate cross-functional teams respond swiftly when risks are identified by customer-facing teams and drive mitigation plans to successful outcomes that directly improve customer retention.
If you thrive in environments where proactive risk management meets cross-functional execution and you have the passion to safeguard customer relationships this is your opportunity to make a direct impact on retention and satisfaction.
Key Responsibilities :
Risk Identification & Response
- Respond promptly to risks identified and recorded by customer-facing teams and digital programs conduct health analysis and ensure all relevant information is captured and assessed.
- Collaborate with Success Management Support Services Sales Product Management and other teams to validate risk scenarios and prioritize mitigation efforts.
Risk Mitigation Planning :
Cross-Functional Orchestration :
Customer Retention Focus :
Continuous Improvement :
Success Measurement :
#LI-CB1
Qualifications :
Additional Information :
We are proud to foster a diverse and inclusive workplace where every individuals unique background perspective and contribution is celebrated. We believe that by embracing diversity we drive innovation and create a stronger more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race colour age religion sex sexual orientation gender identity or disability. Upon conditional offer of employment candidates are required to complete a comprehensive background check as per our internal policy.
CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.
Remote Work : No
Employment Type : Full-time
Key Skills
Arm,Risk Management,Financial Services,Cybersecurity,COSO,PCI,Root cause Analysis,COBIT,NIST Standards,SOX,Information Security,RMF
Department / Functional Area : Sales
Experience : years
Vacancy : 1