Service koordinator Jobs in Bitburg

For our IT Service Desk department, within General Services we are looking for a (an) :

IT Service Desk Technician (m / f / x)

Main duties :

Provide first and second-line IT support to end-users, ensuring efficient resolution of IT incidents and requests. Act as a functional administrator for company-endorsed software and end-user devices :

• Act as the first and second level IT support contact, handling incidents and service requests via phone, email, ticketing system, and on-site support.
• Troubleshoot and resolve technical issues related to hardware, software, peripherals, and network connectivity.
• Deploy, configure, and maintain end-user devices (PCs, laptops, printers, tablets, smartphones).
• Manage user accounts, email configurations, and access rights in compliance with security policies.
• Document technical solutions, processes, and troubleshooting steps in the IT knowledge base.
• Perform IT asset and lifecycle management, including tracking hardware and software inventory.
• Ensure compliance with software licensing policies and internal IT security regulations.
• Support IT Service Management (ITSM) processes, including Incident, Request, and Change Management.
• Ensure all tasks align with ITIL best practices for service support and delivery.
• Assist in continuous improvement initiatives and IT projects within the organization

All the above tasks must be performed in compliance with safety rules, security, compliance and in accordance with established rules and processes.

Required profile :

Minimum required criteria :

Desired or to be acquired criteria

The Ideal candidate

In addition to fluency in English and French, knowledge of Luxembourgish, German or any additional language is an asset