Social media manager Jobs in Gärtringen
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Social media manager • gartringen
German Social Media Support
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LJ Global HorizonTübingen, Germany- Quick Apply
Welcome bonus : 3000€
Languages : German B2 / C1 + English
Location : Porto (On-site)
Start Date : 11 December 2025
About the Role
As a German-speaking Social Media Support Specialist , you will help users and creators by providing high-quality customer support on social platforms. You will analyze performance, resolve inquiries, ensure policy compliance, and maintain excellent service standards. The ideal candidate has strong customer service experience and a deep understanding of KPIs.
Key Responsibilities
Provide customer support through multiple social media channels
Resolve user issues efficiently while ensuring a positive experience
Monitor KPIs (response rate, accuracy, quality standards)
Support content and account-related inquiries
Escalate technical issues when necessary
Identify trends and contribute to service improvements
Requirements
German B2 / C1 + strong English
Proven Customer Service background and familiarity with KPIs is mandatory
Ability to work on-site in Porto
Flexibility for rotating schedules, including future night shifts
Strong communication and problem-solving skills
Work Schedule
Monday to Sunday
Main schedule : 10 : 00 – 19 : 00
Possibility to extend : 09 : 00 – 21 : 00 (rotative shifts)
2 rotating days off
Salary & Benefits
competitive × 14 months
100€ × 11 months bonus
Meal Allowance (net) : 7.63€ per working day
Shared accommodation provided