Software delivery manager Jobs in Garching bei München

Senior Service Delivery Manager

ROLE DESCRIPTION :

In this role, you will partner with customers to ensure their success and grow their business with SES’s enabling technology portfolio. You will own the customer relationship on behalf of the managed services organization from presales through service delivery, building customer intimacy and establishing strong relationships.

Working in this role, you will be the “Voice of the Customer” within SES, understanding what each customer values in terms of support throughout their lifecycle and ensuring the SES delivery team offers coordinated support to drive revenue growth.

You will be responsible for  (this is not an exhaustive list) :

• Develop and refine managed service offerings that address evolving market demands, in partnership with Product & Innovation and Vertical Markets teams,
• Align service portfolio development with SES’s strategic objectives, ensuring competitive differentiation.
• Monitor industry trends and emerging technologies to drive continuous improvement and innovation in SES’s service delivery approach.
• Act as the primary relationship owner for key managed services customers, ensuring strong engagement, retention, and satisfaction.
• Provide consultative guidance to customers on SES products, services, and solutions, helping them maximize the value of their investments.
• Translate customer insights into actionable business improvements and future service development opportunities in collaboration with Product Development, Systems Engineering and Asset Management
• Drive cost optimization strategies to improve service delivery efficiency while maintaining profitability.
• Own revenue and profit assurance, ensuring financial targets are met while balancing service excellence
• Works with commercial teams on services pricing & scope
• Guide the customer through the customer fulfilment process and manage schedules and customer planning and expectations
• Be a champion within SES to work with the SES functional teams to develop a customer centric process organization.
• Prepare and present to customer, through the presales stage to post acceptance service
• Ensure a high level of customer satisfaction through proactive communication and effective issue resolution
• Gather and analyse customer feedback to continuously improve service delivery
• Oversee the end-to-end delivery of managed services, ensuring operational efficiency and excellence by establishing clear performance expectations and provide regular feedback
• Stay abreast of industry trends, emerging technologies, and best practices in managed services delivery

YOUR PROFILE

2.    Nice to Have

WHAT'S IN IT FOR YOU

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SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

For more information on SES, click here .