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Service Delivery Leader (m / f)

Service Delivery Leader (m / f)

Arendt & MedernachSarrburg, DE
Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals.The firm’s international team of more than 450 legal experts represents Luxembourg and fore...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Change Manager (M / F)

Change Manager (M / F)

Banque Internationale à Luxembourg (BIL)Mettlach, DE
Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy.From its foundation, the BIL has always played an active role in the development of the Luxe...Mehr anzeigenZuletzt aktualisiert: vor 15 Tagen
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Senior Service Delivery Manager

Senior Service Delivery Manager

Proximus LuxembourgSarrburg, DE
Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services.With our partners a...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Logistics Manager

Logistics Manager

LandewyckMettlach, DE
Erpeldange-sur-Sûre, Luxembourg.FMC, FCT, accessories, vaping and new generation tobacco products).He / she is also in charge of the storage of the products and a correct handling of the goods in the...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
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Software Architect (m / f)

Software Architect (m / f)

IEESarrburg, DE
For over 30 years, we have been making sensing systems for the world’s major car manufacturers, expanding our expertise into building management and IoT. Headquartered in Luxembourg and with offices...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Chapter Lead Product Manager

Chapter Lead Product Manager

ARHS Group Part of AccentureSarrburg, DE
Want to skyrocket your career with a rock-solid company?.With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new techn...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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NSI - Sales Account Manager - FR / EN

NSI - Sales Account Manager - FR / EN

NSI Luxembourg PSFSarrburg, DE
To reinforce our teams, we are looking for a .Develop business with existing and potential new clients : Consultancy & Recruitment needs, lead for the IT & Software project team.The position will be...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Care B2B (H / F / N)

Customer Care B2B (H / F / N)

INFLOWMettlach, DE
CUSTOMER CARE B2B (H / F / N – CDI – Full time).Looking for a new challenge? Join a dynamic team and contribute to the success of ambitious projects!. We are looking for a Customer Care B2B specialist d...Mehr anzeigenZuletzt aktualisiert: vor 18 Tagen
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Senior Accountant

Senior Accountant

Le Grand & AssociatesMettlach, DE
Are you an experienced accounting professional looking for a new opportunity in a dynamic, international, and quality-driven environment ? One of our clients is currently looking for a.This is a gr...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
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C++ Software Engineer (F / M)

C++ Software Engineer (F / M)

LUXSCAN TECHNOLOGIESMettlach, DE
At LuxScan Technologies, we value a noble and essential natural resource for the survival of the planet : Wood.We are world-wide leader in the design, manufacturing and installation of industrial s...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Statistical Project Manager (M / W)

Statistical Project Manager (M / W)

BIONEXTSarrburg, DE
Project Coordination : Oversee stakeholders and ensure the smooth progress of statistical projects by adhering to deadlines and defined objectives,. Data Analysis : Select and apply the most appropria...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
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Risk Manager | Quantitative & qualitative tools | AIFM

Risk Manager | Quantitative & qualitative tools | AIFM

Austin BrightSarrburg, DE
Are you looking to take the lead in developing impactful risk frameworks, using both.This opportunity within a fast-growing AIFM in Luxembourg offers the chance to combine analytical rigor with str...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
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Full Stack Software Engineer

Full Stack Software Engineer

Université du LuxembourgMettlach, DE
Interdisciplinary Centre for Security, Reliability and Trust.University of Luxembourg is a leading international research and innovation. We play an instrumental role in Europe by fueling innovation...Mehr anzeigenZuletzt aktualisiert: vor 25 Tagen
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Avaloq Business Senior Consultant / Manager Core Technologies (m / f) - Job based in Luxembourg

Avaloq Business Senior Consultant / Manager Core Technologies (m / f) - Job based in Luxembourg

Deloitte LuxembourgMettlach, DE
Deloitte Luxembourg welcomes you to a positive and flexible work environment.You’ll discover our remarkable .Cloche d’Or, Luxembourg’s fastest growing Business Hub. With over 2500 employees and 70 n...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Product manager

Product manager

Post LuxembourgSarrburg, DE
Premier opérateur de services postaux et de télécommunications du pays, POST offre également des services financiers et philatéliques. Participate in the creation of an up-to-date POST Courrier prod...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Senior Software Engineer (SAS, Luxembourg)

Senior Software Engineer (SAS, Luxembourg)

Sogeti, part of CapgeminiSarrburg, DE
At Sogeti, we believe the best is inside every one of us.Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better.Through our shar...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IMAC Technician (m / f)

IMAC Technician (m / f)

ExperisMettlach, DE
We are looking for a talented and driven IMAC Technician to enhance our dynamic IT team in Luxembourg.The successful candidate will oversee the Installation, Move, Add, and Change (IMAC) of IT equi...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Cash Manager (H / F / X)

Cash Manager (H / F / X)

Manpower Luxembourg S.A.Mettlach, DE
Monitor and forecast daily, weekly, and monthly cash flows.Optimize cash surpluses to maximize returns.Manage relationships with banks and negotiate loan and credit line terms.Identify and manage f...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Integration Architect (m / f / n)

Integration Architect (m / f / n)

CreosMettlach, DE
You co-design and develop the architecture strategy including an architecture framework, guiding principles, policies and standards that govern the design of efficient, reliable, scalable, and secu...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
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Service Delivery Leader (m / f)

Service Delivery Leader (m / f)

Arendt & MedernachSarrburg, DE
Vor 30+ Tagen
Stellenbeschreibung

Service Delivery Leader

Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals. The firm’s international team of more than 450 legal experts represents Luxembourg and foreign clients in all areas of Luxembourg business law from its main office in Luxembourg and representative offices in Frankfurt, Hong Kong, London, New York, and Paris.

Our service to clients is differentiated by the end-to-end specialist advice we offer, covering all legal, regulatory, taxation, and advisory aspects of doing business in Luxembourg.

Our firm advises international and domestic clients in all areas of business law relevant to their business activities, ranging from fund formation, banking, insurance, private equity, and real estate to corporate and tax matters.

Within Arendt, we uphold high standards. Our professionals work with clients on engaging projects, empowered from the start. With a strong local presence in Luxembourg and international reach, we support and train our team members to thrive in a culture of excellence. Specialised teams ensure the right skills are available, allowing for a focus on added value. Our leaders are approachable, providing support and mentoring.

We offer a vibrant social life with numerous events, embracing sports and art, our culture encourages openness and discovery beyond the professional realm. With over 50 nationalities represented, Arendt is committed to the well-being of its staff, serving the best interests of its clients, protecting the environment, and supporting education.

Given the ongoing development of our firm, we are currently recruiting :

Service Delivery Leader

based in Hamm

As a Service Delivery Leader, you’ll ensure the reliable delivery of IT services, managing SLAs, strengthening client relationships, and driving continuous improvements.

Key Responsibilities :

  • Service Monitoring : Oversee IT services to meet SLA standards and address any deviations promptly.
  • Customer Liaison : Serve as the main contact for clients, handling escalations and ensuring satisfaction.
  • Continuous Improvement : Lead initiatives to enhance service performance, reliability, and customer satisfaction.
  • Incident & Change Management : Support the incident, request, and change management processes owner as a backup, ensuring prompt resolution and effective communication.
  • Reporting & Analysis : Regularly report on SLAs, incidents, and trends to identify risks and improvement opportunities.

Your profile :

  • Education : Bachelor’s in IT, Computer Science, or related field.
  • Experience : 5+ years in IT service delivery or operations, with ITIL framework knowledge.
  • Experience in managing incidents, problems, and changes within an ITIL-based environment.
  • Strong customer focus, communication, and leadership.
  • Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy).
  • Analytical and problem-solving abilities under pressure .
  • ITIL v3 / v4 Foundation certification is a plus.

    • We Offer :

  • Excellent career development opportunities with tailor-made internal training focused on both technical and soft skills;
  • An entrepreneurial work culture where we promote talent & ideas;
  • Multicultural, diverse teams encouraging collaborative work;
  • The opportunity to work and interact within a wide network of specialists and;
  • A hybrid working environment offering flexibility and the possibility to work from home.

    • Within Arendt, we uphold high standards. Our professionals work with clients on engaging projects, empowered from the start. With a strong local presence in Luxembourg and international reach, we support and train our team members to thrive in a culture of excellence. Specialised teams ensure the right skills are available, allowing for a focus on added value. Our leaders are approachable, providing support and mentoring.

    We offer a vibrant social life with numerous events, embracing sports and art, our culture encourages openness and discovery beyond the professional realm. With over 50 nationalities represented, Arendt is committed to the well-being of its staff, serving the best interests of its clients, protecting the environment, and supporting education.

    Arendt promotes equal opportunities and value each employee for what they bring to the community.For more information, please refer to our diversity and inclusion policy on our website.

    Interested?

    If you are interested in this job opportunity, we are looking forward to receiving your application.

    All applications will be treated confidentially.

    Please be aware that the selected candidate will be required to provide a criminal record (or certificate of good conduct).