Supervisor call center Jobs in Trebur

Business area : Grocery Partner Operations (GPO)

Please note that this position requires frequent traveling throughout Germany.

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead / Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Do you want to be part of a newly formed organization that is designing and launching new business models across the world? If so, Amazon operations is looking for an Operations Supervisor to join the international Central GP Ops team (C3PO) that redefines fast delivery and help us build and grow this new service for our customers. Our overall mission is simple : we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

Role : GP Operations Supervisor

Amazon is seeking an Operations Supervisor to join our AGL (Advanced Grocery Logistics) network. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers – our Grocery Partner (GP) Business expands this selection to local stores who offer their selection on our Prime Now platform. Our Operations Supervisors direct the pulse of our operations on the ground and have an important role in getting our customers’ orders out to them in every step of the chain. As a key link between GP local operations and Regional Area Managers, you will help to drive innovation, test new ideas and ensure that best practices are upheld. You will travel regularly to visit the GP stores across your region in order to identify root causes of deviations between results, targets and implement new processes. Within your region, you will make sure that all the stores are in the condition to run the operations smoothly, you will use Amazon tools to send the weekly labor plans, monitor the non-inventory levels and re-order equipment when required. Due to the fast-paced environment, it is expected that you will be able to operate in a highly ambiguous environment, working independently while communicating and interacting with your direct manager on a daily basis.

Tasks and Responsibilities

• To support local ops to improve merchant related metrics with the most important being Quality and delivery in store ops.
• Take ownership of identifying and reporting of GP on site store related issues, escalating issues to the Area Manager.
• Monitor merchant escalations and support dive deep where applicable finally resolving via Area Manager on long term issues.
• Visit daily / weekly GP stores in your region as required, audits process compliance, executes changes on the floor and identify operational issues that are reflected in the metrics
• Update and modify existing SOPs for new processes GP program improvements / developments with merchant.
• Complete labor planning tool execution for the EU.
• Escalate any Merchant on the floor issues and link with the local Area Manager for tactical day to day executions.
• Support the roll out and implementation of new initiatives and process roll outs
• Lead and support new store launches
• Support the launches of new GP stores

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.