Supervisor call center Jobs in Zell im Wiesental

The Position

We are looking for you to join Roche and our Roche Services & Solutions Center in Budapest!

Roche is a global healthcare company - founded 125 years ago in Basel, Switzerland, offering exceptional career paths and great benefits for fresh graduates and outstanding professionals .

We are continuously expanding, lookingfor new talents to join our transforming Services & Solutions Center. We offer a flexible working framework (1 office day / week on average) and provide fully remote working conditions (even after the pandemic situation).

Roche Services Solutions aims at "transforming the way Roche operates.'' As a global organization of more than 2,800 employees , we enable Roche to operate in a competitive and ever-changing business environment. We provide our partners with end-to-end business services and solutions, enabling them to focus on patient-centric activities.

Embracing a OneRoche mindset, we leverage our global network located in Budapest, San José (Costa Rica), Kuala Lumpurand our other sites to remain customer-centric 24 / 7 and co-create solutions together

Your health and safety is of paramount importance to us, therefore we are currently conducting web-based interviews and our onboarding process is also running in a virtual setup.

What we do :

As the Global Business Process Specialist for Record to Report – General Accounting, you are part of the Global Business Process Management Organization in Roche Service & Solutions. In this role, you will be responsible in the E2E process area Record to Report for the continuous global harmonization, standardization and automation of the General Accounting processes including the global deployments. You will work in close collaboration with stakeholders from Finance, Commercials, Supply Chain and IT, cross divisionally (Pharma and Diagnostics).

Your day to day responsibilities are :

Representing the Record-to-Report General Accounting Business Process Management organization in the ASPIRE project (SAP S / 4 HANA implementation), safeguard the global template and harmonized processes, further develop new processes for upcoming releases in close collaboration with the different streams within the project and other Business Process Management networks

Govern and further develop the global month-end and year-end closing template

Acting as a Business Process Specialist for General Accounting to govern changes to existing business processes and design new ones

Working closely together with the Roche Services & Solutions (RSS) Operation Centers to drive and support process improvement wherever possible

Ensuring monitoring and optimization of business processes with regards to efficiency and effectiveness

Strive for cross-functional alignment to achieve End-To-End Process Harmonization among affiliates and RSS Operations Locations (Kuala Lumpur, Costa Rica, Riga, Budapest)

The position may involve a fair amount of travel (up to 10-25%)

As a qualified expert , you :

Have a business degree or a financial education and 4-5 years of work experience in that area.

Bring International or global / corporate experience and proven track record of participating in global projects / initiatives (preferably transformational of nature) and cross functional teams.

What can you bring to our team :

Strong SAP skills - S4 HANA implementation and project management background

Business Process Management skills

Excellent analytical and problem solving skills; experience in identifying and leading change initiatives and proven track record of effective decision making

Strong influencing skills and ability to work in complex global networks with international teams and stakeholder communities.

Experience in Financial Accounting

Agile mindset (speed, stability, flexibility) - work according to and bring in the agile mindset concept in daily operations.

Exceptional organizational skills and time management, ability to priorities multiple tasks and goals to ensure timely and high quality accomplishment of such.

Strong presentations skills as well as written and verbal communication skills in English.

In exchange we provide you with :

Development opportunities : Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.

Excellent benefits & flexibility :  We provide location-specific benefits, which we'll introduce to you on our first call with you.

A global diverse community , where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

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