Supervisor customer service Jobs in Unterensingen

Customer Service Representative (m / f / d)

Stuttgart, Germany Customer Experience Full-time

About Us

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology!

What we are looking for :

To support us on our mission, we are looking for a talented and highly ambitious Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction. You will handle a variety of inquiries, concerns, and requests, demonstrating excellent communication skills and a strong commitment to delivering exceptional service. This role requires a detail-oriented individual who can efficiently resolve customer issues while maintaining a positive and professional attitude.

• Serve as the first point of contact for customers, providing prompt, courteous, and efficient assistance via various communication channels, including phone, email, chat, and social media.
• Investigate and resolve customer inquiries, concerns, and complaints, ensuring a timely and satisfactory resolution and maintaining a high level of customer satisfaction.
• Develop and maintain a comprehensive understanding of our products or services, including their features, benefits, and usage guidelines, to effectively address customer questions and provide accurate information.
• Accurately document customer interactions, inquiries, and complaints in the designated CRM system, ensuring thorough and detailed records for future reference.
• Proactively gather customer feedback and insights, identify trends, and communicate suggestions for improvement to the appropriate teams within the organization.

Basic Qualifications :

Preferred Skills and Experience :

What we offer :