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Team lead customer service Jobs in Berlin

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Team lead customer service • berlin

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Team Lead for Customer Success Onboarding (m/f/d)

Rapid Data GmbHBerlin, Berlin, DE

As the Team Lead for Customer Success Onboarding at Rapid Data, you will play a pivotal role in shaping the success of our customers as they begin their journey with us.Your mission is to lead a te... Mehr anzeigen

Customer Service Manager:in

Nom Originals GmbHBerlin, Germany
Quick Apply

Hey du! Bei Nom Originals kreieren wir Kleidung und vieles mehr, die wir selbst lieben – in einer Atmosphäre, die genauso viel Wert auf gute Energie legt wie auf echte Kompetenz.Wenn du uns noch ni... Mehr anzeigen

People Lead Customer Relations (w/m/div)

Sparda-Bank Berlin eGBerlin, Berlin, Germany

Du berätst in Sachen Finanzen gern authentisch auf Augenhöhe von Mensch zu Mensch?.Lesen Sie den Überblick über dieses Stellenangebot, um zu verstehen, welche Fähigkeiten, einschließlich relevanter... Mehr anzeigen

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Team Lead im Customer Success Management (m/w/d)

PflegiaBerlin, Germany
Quick Apply

Leitung eines unserer Customer Success Teams.Weiterentwicklung Deiner Teammitglieder und sorgst für eine.Begleitung unserer Pflegehelden.Du unsere Pflegekräfte auf ihrem Weg zum Traumjob.Du dafür, ... Mehr anzeigen

IT Customer Service

Nexus DeutschlandBerlin, Germany
Quick Apply

Mit über 500 Mitarbeitenden vereinfachen wir Prozesse im Gesundheitswesen.Unsere Werte wie Innovation und Kommunikation sind tief verankert.Wenn du die neuesten Technologien nutzen und das Gesundhe... Mehr anzeigen

Senior Dynamics 365 Consultant Customer Service (m/w/d)

ORBIS SEBerlin, Berlin, Germany

Scrollen Sie die Seite nach unten, um alle damit verbundenen Stellenanforderungen und alle Verantwortlichkeiten zu sehen, die erfolgreiche Kandidaten erwarten können.Innovationsfreude und Vertrauen... Mehr anzeigen

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Team Lead Customer Operations petolo (all genders)

getolo GmbHBerlin, BE, DE
Quick Apply

Du möchtest ein Customer-Operations-Team führen, operative Abläufe aktiv mitgestalten und gemeinsam mit deinem Team ein herausragendes Kundenerlebnis schaffen? Du behältst auch in einem dynamischen... Mehr anzeigen

AI Team Lead

ScholarshipOwlBerlin, BE, DE

Remote | Full-Time | Senior Level | Engineering Team.ScholarshipOwl is the largest scholarship marketplace in the US, using AI to connect 14 million students who are looking for scholarships with c... Mehr anzeigen

Team Lead Client Service (m/f/x)

Scalable GmbHBerlin, BE, Germany

You lead your team through their entire lifecycle, from partnering with Recruiting for hiring and structured onboarding to continuous development and performance evaluation.You drive the daily oper... Mehr anzeigen

Team Lead – Sales Development

TechBiz Global GmbHBerlin, BE, DE

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.We are currently looking for a.Our client is building the next generation of marketing and service tech... Mehr anzeigen

Team Lead Customer Support DACH

TreatwellBerlin, BE, DE
Quick Apply

TEAM LEAD CUSTOMER SUPPORT DACH.GESTALTE DAS KUNDENERLEBNIS DER BEAUTY-BRANCHE MIT UNS!.Treatwell revolutioniert die Beauty-Branche! Als Marktführer für Online-Beauty-Buchungen verbinden wir Salons... Mehr anzeigen

Team Lead B2B Sales (w/m/d)

we.CONECT Global Leaders GmbHBerlin, Berlin, Germany

CONECT Global Leaders ist ein junges, inhabergeführtes, mittelständisches und international tätiges Medienunternehmen mit Sitz im Herzen Berlins.Ist Ihr Lebenslauf fertig? Wenn ja, und wenn Sie übe... Mehr anzeigen

 • Gesponsert

Team Lead - AI Engineering

1GLOBALBerlin, BE, DE
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Powered by a best-in-class telecom platform – including its own owned and operated global mobile core network, fully fledged in-house developed eSIM technology, and an extensive portfolio of teleco... Mehr anzeigen

Technical Team Lead, Contract

XcelirateBerlin, BE, DE
Homeoffice
Quick Apply

Xcelirate develops technologically-advanced platforms which are accessed by thousands of users every minute! We are proud to offer a workplace where the sharpest developers come together to strateg... Mehr anzeigen

Mitarbeiter Customer Service/ Vertriebsinnendienst

Uniconf Deutschland GmbHBerlin, Germany
Quick Apply

Als Vertriebs-Startup eines spanischen Süßwarenherstellers suchen wir engagierte, motivierte Mitarbeiter, die Freude daran haben, an der Entwicklung und dem Erfolg von UNICONF Deutschland mitzuarbe... Mehr anzeigen

Customer Success - Team Lead (m/w/d)

LassieBerlin, Germany
Quick Apply

Ready to make a paws-itive impact in the pet world? Join Lassie, the InsurTech company taking the Swedish, German, and French pet markets by storm! We've just secured a whopping $75 million in Seri... Mehr anzeigen

Team Lead SDR

TechBiz GlobalBerlin, Germany

Our client is building the next generation of marketing and service technology for German SMEs.Their software combines AI, automation, and user-centered design, and it’s growing rapidly.To support ... Mehr anzeigen

Team Lead - SEO Engineering

idealo internet GmbHBerlin, BE, DE

Millions of people use search engines such as Google to find products they would like to buy.The goal of our development team is to implement technical solutions, that push idealo to the top search... Mehr anzeigen

Customer Service

Cross Border TalentsBerlin, Germany
Homeoffice
Quick Apply

Work and Live in Greece, Portugal, Spain, or Bulgaria.Are you fluent in English or another European language? Ready to take your career abroad and enjoy a new lifestyle in Southern or Eastern Europ... Mehr anzeigen

Teamleiter (m/w/d) Customer Service – B2B

SCHUFA Holding AGBerlin, Berlin, Germany

Die SCHUFA war schon Fintech, bevor es Fintechs überhaupt gab.Seit über 95 Jahren ermöglichen wir, dass finanzielle Wünsche wahr werden.Wir reduzieren für Anbieter von Krediten, Waren und Dienstlei... Mehr anzeigen

 • Gesponsert • Neu!
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Team Lead for Customer Success Onboarding (m/f/d)

Team Lead for Customer Success Onboarding (m/f/d)

Rapid Data GmbHBerlin, Berlin, DE
Vor 13 Tagen
Stellenbeschreibung

Job Description

As the Team Lead for Customer Success Onboarding at Rapid Data, you will play a pivotal role in shaping the success of our customers as they begin their journey with us. Your mission is to lead a team dedicated to providing exceptional onboarding experiences, ensuring seamless transitions into our SaaS ERP solutions for funeral homes. Your efforts will set the foundation for long-term customer satisfaction and retention.


Your tasks:

  • Develop and refine our customer onboarding framework to ensure a smooth and efficient transition for new clients
  • Create comprehensive onboarding documentation and resources tailored to different customer segments
  • Continuously assess and improve onboarding workflows to enhance customer engagement and satisfaction
  • Lead, mentor, and grow a high-performing Customer Success Onboarding team
  • Set team performance goals and regularly assess progress through KPIs
  • Implement feedback loops and gather insights to continuously refine the onboarding process
  • Collaborate with Sales, Product, and Support teams to ensure alignment and seamless handoffs
  • Provide feedback to Product and Development teams about customer needs and potential improvements to the product
  • Partner with senior stakeholders to align onboarding strategies with overall company goals and customer success objectives
  • Utilize data and analytics to track onboarding success and identify areas for improvement
  • Develop dashboards and reporting tools to provide real-time insights into onboarding performance
  • Implement predictive models to forecast onboarding outcomes and proactively address potential challenges

Your skillset:

  • Extensive experience in Customer Success, Onboarding, Consulting, or related roles, preferably in a B2B SaaS environment
  • Proventrack recordin leading customer success or onboarding teams with a focus on process improvement and customer satisfaction
  • Strong project management skills with the ability to manage multiple initiatives simultaneously
  • Experience in using SFDC as CRM, Jira as ProjectManagement tool and other customer success tools to enhance onboarding processes
  • Excellent communication and interpersonal skills, capable of building relationships with both internal teams and customers
  • Data-driven mindset with the ability to analyze and interpret data to drive strategic decisions
  • Fluency in English and German
  • Primarily remote with occasional travel required to meet with team members and stakeholders

What we offer:

  • A modern office space in Berlin (with flexible remote work options)
  • A culture of continuous learning, innovation, and professional growth
  • Opportunities to contribute to products that make a real impact
  • Dog friendly office

About us

Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work.

We are more than just a company – we are pioneers of change and stand at the forefront to lead the industry into a new era. Our goal is not only to be present in Europe but to establish a global presence, supporting every funeral service provider and their partners with our all-in-one technology platform.

Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world, we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world – be part of this exciting journey with Rapid Data.