Team lead customer service Jobs in Eichenau

Employee Customer Service

immediately (full-time / part-time, partly remote)

Hikma is a global pharmaceutical company and a leading supplier of injectable drugs. We are active in the development, manufacture and commercialization of a wide range of high quality products in Europe, the USA, the Middle East and North Africa. At Hikma, we strive for a world enriched by health. Over the past four decades, we have been guided by the belief that access to quality medicine can transform the lives of people and societies. Hikma has around 8,700 employees at 108 locations worldwide.

Your tasks :

In your role, you will be responsible for  master data entry and maintenance  by entering and updating customer data in our database. As part of  order processing and invoicing , you will process customer orders and create invoices. You will also be responsible for  preparing cost estimates  for potential customers. In  telephone management , you will take and forward telephone calls and answer customer inquiries. You will also be responsible for  customer correspondence  by communicating with customers in writing, replying to emails and drafting letters. Finally, you will be responsible for  operating online platforms  by using and managing them, updating product information and communicating with customers via the platforms.

Your profile :

For this position you will need  MS Office skills  and should be confident using MS Office applications such as Word, Excel and Outlook.  Teamwork and communication skills  are also important as effective teamwork and clear communication are expected. We are looking for someone with  commitment and willingness to learn , who is motivated to take on new tasks and continuously develop themselves. A  careful and independent way of working  is crucial, as you will need to complete tasks accurately and independently.  Interpersonal skills  are also important as you will need good interpersonal skills to interact successfully with your customers and colleagues. Finally, a good command of written and spoken  German  is required.

Your benefits :

As an employee with us, you will have the opportunity to make a direct contribution to the production of  life-saving medicines . You will be part of an exciting job in an  international environment  of a fast-growing pharmaceutical company. We offer a  performance-related salary  and  company health insurance , which includes a comprehensive preventive care package, supplementary dental insurance and travel and accident insurance. You will also benefit from our  corporate benefits , which offer attractive employee discounts. We take care of your well-being with  free drinks  and regular  company events . And best of all : thanks to the  good public transport  links, getting to work is child's play.

If this sounds like you and you're ready to join our team, we'd love to hear from you! Don't hesitate to  submit your application . We are always looking for enthusiastic people who are willing to contribute their knowledge and skills. So, if you feel that you fit this profile, don't wait any longer! We look forward to getting to know you!