Team lead customer service Jobs in Rangsdorf

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

We are now hiring a Project Manager to join our team in Großbeeren, Germany (Hybrid role).

Manages assigned clinical customer projects to ensure that project goals and objectives are accomplished within the prescribed time frame, budget, and in accordance with customer expectations.

Fill role of Lead Project Manager for global clinical studies where required. Diligently manages significant matters pertaining to assigned projects to “Provide the industry’s leading customer experience” supporting PCI Clinical Service’s long-term growth and success. Responsible for all activities associated with a Clinical Distribution project.

• Primary customer contact for distribution activities, including business, relationship and customer expectation management matters. Extensive external contacts on a professional level.
• Prepare the Logistics Management Document as it pertains to the customer’s specific study.
• Assist in the development of detailed pack construction to ensure that the packaging is designed in a way that allows for efficient storage and distribution.
• Coordinates project activity by leading the Distribution Project Team and through working closely with the Clinical Project Management team as well as internal and external customers.
• Interacts with customers, vendors, and internal PCI colleagues to deliver service excellence and ensure performance expectations are met or exceeded on a consistent basis.
• Coordinates distribution activities from order receipt to shipment acknowledgement as per Logistics Management Document.
• Sets up Returns processes and manages to include drug destruction, as per the Logistics Management Document.
• Manages project close out activities.
• Facilitates the billing of all activities involved with distribution, returns, destruction, and project close-out activities.
• Coordinates customer visits and facilitates activities as per customer needs.
• Reviews quotes to ensure scope is appropriate. Initiates change orders where necessary. Monitors project budget and scope creep.
• Coach, mentor, and supervise the Associate Clinical Project Managers
• Provide support to business development and estimation regarding new quotations and resupplies.
• Provide the client with the highest level of professionalism, quality of work, communication / responsiveness, and status of deliverables.
• This position may require overtime and / or weekend work.
• Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
• Attendance to work is an essential function of this position.
• Performs other duties as assigned by Manager / Supervisor.
• The on-time, on-budget delivery of client projects to relevant standards.
• Reporting of Project Management metrics and KPI statistics as required.
• Provision of visibility of goods receipts, packaging, labelling, storage and shipping requirements for all projects to internal departments.
• The active participation in improvements to departmental and cross company procedures and systems.
• Excellent interpersonal skills to ensure a professional and courteous manner when dealing with external and internal customers.
• Strong written and verbal communication skills. German and English are a prerequisite.
• High flexibility or the ability to adapt, react quickly and deal with change in a fast-paced environment.

LI-VR1

Join us and be part of building the bridge between life changing therapies and patients.