Technical consultant Jobs in Damme
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Technical consultant • damme
Technical Support Lead
TechBiz Global GmbHBramsche, NI, DESenior Project Manager - System on Chip
ic resourcesLower Saxony, GermanyJunior Personalberater / Consultant (m / w / d)
PolyTALENT GmbHLohne, Lower Saxony, Germany- Gesponsert
Senior Consultant (m / w / d)
TimePartner Personalmanagement GmbHLohne, Lower Saxony, GermanySAP ERP Inhouse-Consultant (m / w / d) Schwerpunkt Logistik
PöppelmannLohne, NI, DEHead of Technics / Operating Technology (f / m / d)
FreudenbergBramscheInhouse SAP FI Berater (m / w / d)
APRIORI – BUSINESS SOLUTIONS AGLohne (Oldenburg), Niedersachsen, DESAP Inhouse Basis Technology Consultant - (f / m / d)
NTT DATA Business Solutions AGLohne (Oldenburg), Niedersachsen, DE- Gesponsert
SAP HCM Inhouse Consultant (m / w / d)
Nolte Küchen GmbH & Co. KGLöhne, GermanyClinical Support Specialist
Guided SolutionsNiedersachsenTechnical Support Lead
TechBiz Global GmbHBramsche, NI, DEAt TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities :
Deep Troubleshooting & Debugging
Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware / software using diagnostic APIs and tools
Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity
End-to-End Ticket Ownership
Manage support tickets from first report through confirmed resolution
Provide accurate root cause analysis and timely follow-up
Translate technical findings into clear, actionable guidance for customers and Tier 1 support
Documentation & Process Design
Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting documentation
Maintain a structured, searchable, and up-to-date knowledge base
Communication & Collaboration
Act as the primary technical point of contact for escalated issues
Work directly with third-party engineering teams to expedite fixes with clear context and ownership
Quality Metrics & Continuous Improvement
Monitor support KPIs such as CSAT, First-Contact Resolution, and SLA compliance
Lead post-mortems on critical or escalated issues and implement preventive improvements
5+ years of hands-on experience in technical support or field engineering for IoT or hybrid hardware / software systems
Strong skills in debugging Bluetooth , GPS , firmware , and API-based integrations
Advanced user of support tools like Zendesk and documentation platforms
Excellent written and verbal communication skills; able to explain complex topics clearly and concisely
Highly organized, process-oriented, and self-motivated; continuously improves workflows based on real-world feedback
Comfortable working across multiple time zones and taking full ownership of technical issue resolution
Additional Information :
The team provides hands-on support from 09 : 00–21 : 00 EST
Should be flexible for urgent escalations and cross-time zone handovers