Ticketing agent Jobs in Darmstadt

About Focused Energy

Focused Energy is a fusion energy startup with the goal of generating unlimited clean energy to responsibly meet future global demand. The founders include two highly renowned scientists and a long-time entrepreneur and founder of several successful startups. With the use and commercialization of laser-induced inertial fusion a clean and highly efficient power generation technology is coming within reach suitable to ensure a secure and scalable future energy supply.

We are looking for a hands-on service-oriented IT Support Specialist to provide day-to-day technical support for our teams. You will play a key role in ensuring smooth onboarding / offboarding maintaining our internal systems and resolving IT issues in a fast friendly and efficient manner. This is a highly customer-facing role that supports teams across the company.

What Youll Do

1. Employee Support & Helpdesk

Serve as the first point of contact for IT issues via Slack email or ticketing system.

Troubleshoot hardware software and network issues (Mac / Windows printers Wi-Fi VPN etc.).

Provide timely resolution or escalate issues as needed.

Assist employees with productivity tools (Microsoft 365).

2. Onboarding & Offboarding

Prepare and configure laptops headsets and other equipment for new hires.

Conduct IT onboarding sessions for new employees.

Manage account provisioning and deprovisioning across systems and tools.

Ensure proper collection and reset of devices during offboarding.

3. Device & Asset Management

Maintain accurate inventory of laptops peripherals and accessories.

Track equipment assignment and returns.

Perform routine maintenance and updates on devices.

4. Systems Administration Support

Support user access requests and permission changes.

Assist with identity management tools (Azure AD).

Support endpoint management (Intune).

5. IT Operations & Process Improvement

Document troubleshooting steps and create internal knowledge base articles.

Identify recurring issues and propose improvements.

Support small IT projects as needed (office setup network upgrades security enhancements).

Who You Are

Must-Have

13 years of experience in IT support helpdesk or similar role.

Strong understanding of macOS and / or Windows environments.

Basic knowledge of networks VPN and common productivity tools.

Excellent communication and customer service skills.

Ability to troubleshoot independently and manage multiple priorities.

Fluent in English and German.

Nice-to-Have

Experience with Microsoft 365 administration.

Familiarity with MDM tools such as Jamf Intune or Kandji.

Basic scripting knowledge (Bash PowerShell Python).

Experience supporting hybrid or multi-office environments.

Interest in IT security or system administration as a growth path.

Strong communication skills in both English and German

What We Offer

Innovative Technology & Mission : Be part of a cutting-edge company working on groundbreaking research in clean energy and scientific discovery.

Career Development : We invest in our people. This is an opportunity to join an early growing company at the forefront of new technology where youll have the opportunity to develop and grow your career.

Collaborative Culture : Work with great people in a dynamic international environment with top-tier scientists engineers and professionals passionate about solving global challenges.

Ownership : Take ownership from day 1 and drive impact by making decisions solving challenges and shaping the future of our company.

Your Success is our Success : We offer a competitive salary and company ownership in the form of stock options giving you a direct stake in our success and ownership in what we build together.

Vacation Days : We support your work-life-balance by granting you 30 days of vacation per year.

Flexibility : We believe work should adapt to your lifenot the other way around. Thats why we offer a hybrid setup giving you the freedom to work from our office while also enjoying the flexibility to work from home when it suits you.

Snacks and Drinks : Our office fridges are never empty. Enjoy our healthy snacks and drinks. Our Darmstadt office even offers a subsidized canteen with delicious lunch options daily.

Retirement Plan : If you decide for a private pension plan we will finance 15% on top of your monthly contributions.

Equipment : Choose between a state-of-the-art Windows or Apple addition you will receive a keyboard mouse and headset so you are fully equipped from day 1.

Events : We organize regular events to foster team bonding encourage collaboration and build a strong supportive company culture. Connect with colleagues across departments share ideas and have fun together both in and outside of the workplace.

Mobility with NAVIT : We partner with NAVIT to support your flexible commuting needswhether its a public transportation ticket taxi rides or car-sharing you choose what fits your lifestyle.

Fitness with Wellhub : We care about your health. Get access to a wide range of gyms fitness studios and wellness services across Europe through our partnership with Wellhub.

Focused Energy is an equal opportunity employer committed to creating an inclusive environment. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.

Pursuant to the San Francisco Fair Chance Ordinance Focused Energy will consider for employment qualified applicants with arrest and conviction records.

Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for incentive compensation equity benefits.

Required Experience :

IC

Key Skills

Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1