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Zuletzt aktualisiert: vor 25 Tagen
Reservations Agent - Located in Malta

Reservations Agent - Located in Malta

InnovateLearn CollectiveTittmoning, Bavaria, Germany
Reservations Agent (German Proficiency).Location : Mosta Malta (On-site).Living in Malta offers an incredible experience with its rich history unique culture and stunning natural beauty.Enjoy nice w...Mehr anzeigenZuletzt aktualisiert: vor 25 Tagen
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Reservations Agent - Located in Malta

Reservations Agent - Located in Malta

InnovateLearn CollectiveTittmoning, Bavaria, Germany
Vor 25 Tagen
Stellenbeschreibung

Cross Border Talents

Reservations Agent (German Proficiency)

Location : Mosta Malta (On-site)

Employment Type : Full-time

Overview

Living in Malta offers an incredible experience with its rich history unique culture and stunning natural beauty. Enjoy nice weather vibrant cultural aspects and a welcoming environment!

Tasks :

  • Receive incoming calls from the market whilst converting the maximum number of these calls and enquiries into sales
  • Achieve performance targets (sales call-handling and quality) as set out by the Market Manager and Team Leaders
  • Communicate to Team Leaders all relevant customer feedback to facilitate ongoing improvements in our service quality and customer experience
  • Track all reservations on request and provide the customer with effective support
  • Working as part of a team and being able to stimulate and motivate others while being aware of and responsive to their needs and concerns
  • Assist other markets by handling cross-market calls ensuring that as many calls as possible are handled and converted into sales
  • Dealing with customer complaints in a professional manner
  • Ad-hoc tasks as assigned by the Team Leader

Requirements :

  • Technical skills : Familiar with Microsoft Office programs such as Excel and Word.
  • Fluency in German and English
  • Good sales and / or customer service skills from previous job experience
  • Excellent communication skills written & spoken in the required language
  • Ability to work in a fast-paced environment
  • Good team player with the ability to build and maintain strong relationships
  • Word processing skills : Be able to type 25 WPM

    • Benefits :

  • Full Training
  • Basic Health insurance- following 6 months of employment
  • Career Progression opportunities
  • Mobile schemes
  • Gym packages included
  • Relocation support
  • In-house canteen serving different healthy food with affordable prices
  • Monthly events
  • Free on-site parking
  • Staff discounts in over 50 local businesses

    • Cross Border Talents collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant please see our privacy notice for further details.

    Key Skills

    Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines

    Experience : years

    Vacancy : 1