K&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993 . This position is with one of our clients in Germany who is actively hiring candidates to expand their teams.

Title : Service Delivery Manager

Employment- Fulltime Permanent

Location : Stuttgart, Germany (2 days / week onsite)

Technical skills

• IT Service Management certification preferred.
• IT Infrastructure Service Management experience and associated service models
• Experience in CMMI based process improvement models, experience delivering Lean / Six sigma projects.
• Practitioner level understanding of ITIL and working knowledge of service management platforms.
• Experience working with and influencing various levels of management, building relationships and influence across teams.
• Ability to lead, make decisions, problem solve and work with-in and with other teams (including partners) to deliver out-comes
• Demonstrate a resilient approach to working, asking tough questions to identify root cause.
• Ability to work in a fast-paced environment that shows flexibility, resiliency, self-awareness, and ability to support other team members.
• Working knowledge of EUC operations including Remote support and Deskside support
• Experience in Stakeholder management and Conflict resolution
• Strong verbal and written skills, and ability to convey complex information in a way that others can readily follow.

Technical skills Required

Language skills needed - English and German

People skills

Soft skills

Area of responsibilities

The role is expected to carry out following function / activities as part of this job.

Note : Applicants for employment in Germany should possess work authorization which does not require sponsorship by the employer for a visa.